Data structure driven interactive voice response (IVR) framework

A non-transitory computer-readable medium storing instructions, the instructions comprising:

• one or more instructions that, when executed by one or more processors, cause the one or more processors to:
• receive, from a server device, a request for an initial action associated with an interactive voice response (IVR) service,
• the request for the initial action including a service identifier associated with the IVR service;
• obtain a set of code segments for an IVR application that supports the IVR service by using the service identifier to search a data structure,
• the set of code segments being associated with logic of the IVR application;
• identify an initial code segment of the set of code segments,
• the initial code segment identifying the initial action associated with the IVR application;
• translate the initial code segment to instructions associated with the initial code segment,
• the instructions associated with the initial code segment being in a format capable of being processed by the server device;
• provide the instructions associated with the initial code segment to the server device to cause the server device to execute the initial action via a communication with a user device;
• and
• selectively provide, to the server device, instructions associated with another code segment based on information included in a request for a next action,
• the instructions associated with the other code segment to cause the server device to execute the next action via the communication with the user device.

A method, comprising:

• receiving, by a device and from a server device, a request for an initial action associated with an interactive voice response (IVR) service;
• analyzing, by the device, the request for the initial action to obtain a service identifier associated with the IVR service;
• obtaining, by the device, an initial code segment of a set of code segments for an IVR application that supports the IVR service by using the service identifier to search a data structure,
• the set of code segments being associated with logic of the IVR application;
• translating, by the device, the initial code segment to instructions associated with the initial code segment,
• the instructions associated with the initial code segment being in a format capable of being processed by the server device;
• providing, by the device, the instructions associated with the initial code segment to the server device to cause the server device to execute the initial action via a communication with a user device;
• and
• selectively providing, by the device and to the server device, instructions associated with another code segment based on information included in a request for a next action,
• the instructions associated with the other code segment to cause the server device to execute the next action via the communication with the user device.