Methods for processing solicited multimedia files

A method for operating a public safety answering point to process multimedia files associated with an incident, the method comprising:

• receiving, at the public safety answering point, a first text message from a communication device, the first text message including a request to submit a multimedia file associated with the incident;
• in response to receiving the first text message including the request, transmitting a second text message including an identifier linked to an incident record associated with the incident to the communication device;
• receiving, at the public safety answering point, a reply to the second text message, the reply including the multimedia file and the identifier;
• and
• storing, at the public safety answering point, the multimedia file including using the identifier to link the multimedia file to the incident record.