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US 10,319,003 B2Granted
System and method for unified dispute resolution
AssigneePaypal, Inc.
InventorsColin Rule, Osama Mostafa Bedier
Life of this patent
Estimating the term…
Abstract
In an embodiment, a system includes a network-based resolution module. The network-based resolution module is configured to receive information relating to a plurality of disputes relating to transactions involving a common entity. The disputes are associated with two or more payment processing systems. The system further includes a unified interface. The unified interface is associated with the resolution module, and it is configured to provide information relating to disputes that are associated with at least one of the two or more payment processing systems.
Claims24
A method implemented via modules including instructions on a non-transitory machine readable medium, the method comprising:
- receiving a first notification of a first dispute from a first payment processing system, the first dispute opened by a first customer via the first payment processing system, the first dispute concerning a transaction between the first customer and a common entity;
- receiving a second notification of a second dispute from a second payment processing system, the second dispute opened by a second customer via the second payment processing system, the second dispute concerning a transaction between the second customer and the common entity;
- presenting information about the first dispute and information about the second dispute in a unified user interface of a network-based commerce system;
- providing in the unified user interface a resolve field including a first button associated with the information about the first dispute and a second button associated with the information about the second dispute, wherein a first selection of the first button by the common entity enables a first resolution of the first dispute and a second selection of the second button associated by the common entity enables a second resolution of the second dispute such that the first dispute and the second dispute are able to be addressed by the common entity via the unified user interface;
- receiving the first selection of the first button associated with the information of the first dispute;
- responsive to the first selection, presenting a second interface having at least one option to resolve the first dispute;
- and
- responsive to selection of the at least one option, resolving the first dispute via the unified user interface without the common entity working individually with either of the first payment processing system,
- wherein each of the first payment processing system and the second payment processing system is at least one of a credit card or charge card processor, a merchant bank that handles processing of a credit card or charge card, and a web-based processing system that handles payments of transactions related to a web-based commerce site.
6 more elements
A system comprising:
- a memory having instructions having stored thereon;
- one or more processors communicatively coupled to the memory, the one or more processors configured to execute the instructions to cause the system to perform operations comprising:
- receiving a first notification of a first dispute from a first payment processing system, the first dispute opened by a first customer via the first payment processing system, the first dispute concerning a transaction between the first customer and a common entity;
- receiving a second notification of a second dispute from a second payment processing system, the second dispute opened by a second customer via the second payment processing system, the second dispute concerning a transaction between the second customer and the common entity;
- presenting information about the first dispute and information about the second dispute in a unified user interface of a network-based commerce system;
- providing in the unified user interface a resolve field including a first button associated with the information about the first dispute and a second button associated with the information about the second dispute, wherein a first selection of the first button by the common entity enables a first resolution of the first dispute and a second selection of the second button associated by the common entity enables a second resolution of the second dispute such that the first dispute and the second dispute are able to be addressed by the common entity via the unified user interface;
- receiving the first selection of the first button associated with the information of the first dispute;
- responsive to the first selection, presenting a second interface having at least one option to resolve the first dispute;
- and
- responsive to selection of the at least one option, resolving the first dispute via the unified user interface without the common entity working individually with either of the first payment processing system;
- wherein each of the first payment processing system and the second payment processing system is at least one of:
- a credit card or charge card processor,
- a merchant bank that handles processing of a credit card or charge card, and
- a web-based processing system that handles payments of transactions related to a web-based commerce site.
11 more elements
A tangible non-transitory machine readable medium storing a set of instructions that, when executed by a machine, cause the machine to perform operations comprising:
- receiving a first notification of a first dispute from a first payment processing system, the first dispute opened by a first customer via the first payment processing system, the first dispute concerning a transaction between the first customer and a common entity;
- receiving a second notification of a second dispute from a second payment processing system, the second dispute opened by a second customer via the second payment processing system, the second dispute concerning a transaction between the second customer and the common entity;
- presenting information about the first dispute and information about the second dispute in a unified user interface of a network-based commerce system;
- providing in the unified user interface a resolve field including a first button associated with the information about the first dispute and a second button associated with the information about the second dispute, wherein a first selection of the first button by the common entity enables a first resolution of the first dispute and a second selection of the second button associated by the common entity enables a second resolution of the second dispute such that the first dispute and the second dispute are able to be addressed by the common entity via the unified user interface;
- receiving the first selection of the first button associated with the information of the first dispute;
- responsive to the first selection, presenting a second interface having at least one option to resolve the first dispute;
- and
- responsive to selection of the at least one option, resolving the first dispute via the unified user interface without the common entity working individually with either of the first payment processing system,
- wherein each of the first payment processing system and the second payment processing system is at least one of a credit card or charge card processor, a merchant bank that handles processing of a credit card or charge card, and a web-based processing system that handles payments of transactions related to a web-based commerce site.
6 more elements
Dependencies are inferred from the claim text.