Remote support apparatus, electronic apparatus, remote support method, and storage medium

A supporting apparatus configured to communicate with a printing apparatus via a relay server, the supporting apparatus comprising:

• a memory device that stores a set of instructions;
• and
• at least one processor that executes the set of instructions stored in the memory device to:
• receive a selection of one support type from among a plurality of support types of the printing apparatus including at least a first support type and a second support type, wherein the first support type indicates a remote operation of the printing apparatus, and the second support type indicates a displaying of a maintenance moving image;
• transmit, to the relay server, information indicating the support type of which selection is received, the transmitted information being got by the printing apparatus from the relay server;
• transmit, to the relay sever, a maintenance moving image which is to be displayed on an operation panel of the printing apparatus in a case where the transmitted support type is the second support type indicating the displaying of a maintenance moving image, the transmitted maintenance moving image being got by the printing apparatus from the relay server;
• and
• get, from a relay server, an image displayed on the operation panel of the printing apparatus in a case where the transmitted support type is the first support type indicating the remote operation of the printing apparatus, the image displayed on the operation panel being transmitted by the printing apparatus to the relay server.

A method for controlling a supporting apparatus comprising a memory device that stores a set of instructions and at least one processor, the method being executed by the at least one processor in accordance with the instructions and comprising processes of:

• receiving a selection of one support type from among a plurality of support types of a printing apparatus including at least a first support type and a second support type, wherein the first support type indicates a remote operation of the printing apparatus, and the second support type indicates a displaying of a maintenance moving image;
• transmitting, to a relay server, information indicating the support type of which selection is received, the transmitted information being got by the printing apparatus from the relay server;
• transmitting, to the relay sever, a maintenance moving image which is to be displayed on an operation panel of the printing apparatus in a case where the transmitted support type is the second support type indicating the displaying of a maintenance moving image, the transmitted maintenance moving image being got by the printing apparatus from the relay server;
• and
• getting, from a relay server, an image displayed on the operation panel of the printing apparatus in a case where the transmitted support type is the first support type indicating the remote operation of the printing apparatus, the image displayed on the operation panel being transmitted by the printing apparatus to the relay server.

A non-transitory computer readable storage medium storing a program causing a computer comprising a storage unit that stores one or more applications to execute steps of:

• receiving a selection of one support type from among a plurality of support types of a printing apparatus including at least a first support type and a second support type, wherein the first support type indicates a remote operation of the printing apparatus, and the second support type indicates a displaying of a maintenance moving image;
• transmitting, to a relay server, information indicating the support type of which selection is received, the transmitted information being got by the printing apparatus from the relay server;
• transmitting, to the relay sever, a maintenance moving image which is to be displayed on an operation panel of the printing apparatus in a case where the transmitted support type is the second support type indicating the displaying of a maintenance moving image, the transmitted maintenance moving image being got by the printing apparatus from the relay server;
• and
• getting, from a relay server, an image displayed on the operation panel of the printing apparatus in a case where the transmitted support type is the first support type indicating the remote operation of the printing apparatus, the image displayed on the operation panel being transmitted by the printing apparatus to the relay server.