Portable continuity object

A method for providing continuity over a series of transactions, the method comprising:

• detecting, by a first processor associated with a first contact center, a first transaction with an end user device;
• accessing, by the first processor, a data packet;
• storing, by the first processor, into the data packet, executable code and context of the first transaction;
• transmitting, by the first processor, the data packet to the end user device for storing in a local memory coupled to the end user device;
• receiving, by a second processor associated with a second contact center different from the first contact center, a request for communicating with the end user device;
• establishing communication with the end user device in response to the request;
• in response to establishing the communication with the end user device, receiving, by the second processor, from the end user device, the data packet retrieved by the end user device from the local memory;
• retrieving and executing, by the second processor, the executable code for processing the data packet;
• participating, by the second processor, in a second transaction with the end user device;
• updating, by the second processor, the data packet for adding context of the second transaction;
• and
• transmitting, by the second processor, the data packet to the end user device for storing in the local memory.

An end user device for providing continuity over a series of transactions, the end user device comprising:

• a processor;
• and
• a memory system, wherein the memory system includes instructions that, when executed by the processor, cause the processor to:
• participate in a first transaction with a first resource of a first contact center;
• receive a data packet from the first contact center, the data packet including context of the first transaction, the data packet further including executable code;
• store the data packet in the memory system;
• establish communication with a second resource of a second contact center different from the first contact center;
• retrieve the data packet from the memory system in response to establishing the communication with the second resource;
• transmit the data packet to the second resource of the second contact center, wherein the second resource is adapted to retrieve and execute the executable code for processing the data packet;
• participate in a second transaction with the second resource of the second contact center, wherein in response to the participating in the second transaction, the second resource updates the data packet for adding context of the second transaction;
• receive the updated data packet from the second contact center;
• and
• store the second data packet in the memory system.