Real-time compliance monitoring facility

A system that provides analysis of language or acoustic characteristics of a communication, comprising:

• a receiver for receiving the communication;
• a computer-based communications analytics facility for evaluating the received communication, comprising a contextual module for analyzing a context of words within the communication by examining the received communication for specific words or numbers that trigger potential contextual relevance to subsequent or prior specific words or numbers of the communication and, in realtime, monitoring the subsequent or prior words or numbers of the communication for such potential contextual relevance after receiving the specific words or numbers that trigger the potential contextual relevance to the subsequent or prior words or numbers;
• a determination module for determining an alert associated with the communication using at least one of a language characteristic, a non-word symbol, an acoustic characteristic, and the potential contextual relevance, wherein the alert concerns a presence or an absence of specific language;
• an interface for displaying at least one visual, textual, or numerical indication representative of the alert;
• a server that is triggered by the alert to deliver content to the interface;
• wherein the content is related to the specific language, and wherein the content is delivered through an informational fly-out relevant to the language during the communication, and the content comprises up-sell suggestions;
• and an AB testing module that compares the communication to a baseline to highlight a characteristic of the communication that correlates with a successful up-sell after the up-sell suggestion was delivered.