Systems and methods for providing a multi-channel communication service

Apparatus for managing multiple channels of communications between users comprising:

• a conversation object generator that performs the steps of:
• receiving, at a conversation object generator, one or more inbound communications sent from a communication service;
• associating each of the one or more inbound communications to one of a plurality of corresponding client applications;
• sending a notification to each of the corresponding client applications;
• receiving from each of the corresponding client application a request to invite users associated with the one or more inbound communications to join a conversation created by the conversation object generator;
• sending one or more invitations to the users associated with the one or more inbound communications to join the conversation;
• determining a conversation state of the users associated with the one or more inbound communications;
• and
• relaying the conversation state of the users associated with the one or more inbound communications to the corresponding client applications.

A multi-channel communication system for managing multiple channels of communications between users comprising:

• a conversation service sub-system;
• a voice application programming interface in communication with the conversation service sub-system;
• and
• a conversation application programming interface (CAPI) in communication with the voice application programming interface and the conversation service sub-system, the CAPI generating objects that represent the status of a conversation and status of one or more users of the conversation, wherein when the CAPI receives an inbound communication setup request sent from the communication service sub-system, the CAPI sends a notification about the setup request to a client application corresponding to an intended recipient of the communication, and wherein when the CAPI subsequently receives from the client application a request to invite the intended recipient to join a conversation, the CAPI sends an invitation to the intended recipient asking the intended recipient to join the conversation.