Method for determining predictive response time across enterprise communication systems

A system to determine predictive response time across enterprise communication systems, the system comprising:

• a memory and a processor, wherein the memory is configured to store instruction modules executed by the processor, the instruction modules comprising:
• a data collection system, an access system, and a classification system,
• wherein the data collection system is configured to collect a plurality of electronic communication from a plurality of sources, the plurality of electronic communication including electronic mail within an organization or network;
• wherein the access system is configured to receive a request from a sender to electronically communicate with a first recipient via an electronic message having a particular type;
• wherein the classification system is configured to:
• select one or more factors used for evaluating a probability of the sender receiving the response from the first recipient and a time frame the response may be provided to the sender, the one or more factors including a type of electronic message;
• evaluate the plurality of collected electronic communication relevant to the sender and the first recipient based on the one or more factors including the type of electronic message, wherein the evaluating derives a probability of the sender receiving a response from the first recipient and a prediction as to when the response may be provided to the sender from the first recipient based on the electronic message being the same type of message as the set of the plurality of electronic collected communication;
• inform the sender of the probability of the sender receiving a response to the electronic message from the first recipient and a prediction as to when the response to the electronic message may be provided to the sender from the first recipient;
• generate a list of one or more alternate recipients that are more responsive than the first recipient, each of the one or more alternate recipients in the list being selectable to trigger the electronic message to be sent to the respective alternate recipient, wherein the list includes a corresponding probability of the sender receiving the response and time frame the response may be provided to the sender for each alternate recipient;
• display, via a user interface, the list of one or more alternate recipients for the sender to view;
• receive, via the user interface, a selection, from the sender, of one or more of the alternate recipients;
• and
• send an electronic mail to the selected one or more alternate recipients with an invitation to respond to the electronic mail.