Observation platform using structured communications with external devices and systems

A non-transitory computer-usable storage medium having instructions embodied therein that when executed cause a computer system to perform a method of using an observation platform with an external device, said method comprising:

• receiving a signal from a first communication device at a second communication device associated with said computer system wherein a characteristic of said signal corresponds to an audible source proximate to said first communication device;
• deriving context information from said signal at said computer system from, at least in part, a speech to text analysis of said audible source, a policy implemented in said computer system by a controlling enterprise, and inferences calculated by a combination of text analysis, and secondary information contained in said signal;
• determining, by said computer system, an action to take place at an external device based on said context information, wherein said external device is one of a plurality of external devices and is networked to said second communication device;
• and
• sending a second signal to said external device to instruct said external device to take said action.