Empirical expert determination and question routing system and method

A computer implemented method for question routing, where one or more processors are programmed to perform steps comprising:

• receiving a plurality of reports of location information associated with a plurality of users, each report indicating that a mobile device associated with one of the users was located at one of a plurality of venues;
• determining, for a first user of the plurality of users:
• a first number of points for the first user with respect to a first one of the venues, the first number of points determined at least in part by adding points to the first number of points based on a first subset of the reports indicating that the mobile device associated with the first user was located in the first venue;
• a second number of points for the first user with respect to a geographic region including the first venue, the second number of points determined at least in part by adding points to the second number of points for each of a second subset of the reports indicating that the mobile device associated with the first user was located in venues in the geographic region, the venues in the geographic region including at least a second venue different from the first venue;
• receiving a question from a second user regarding the first venue;
• comparing the first number of points to a first threshold to determine that the first user is an expert with respect to the first venue, and comparing the second number of points to a second threshold to determine that the first user is an expert with respect to the geographic region;
• in response to determining that the first user is an expert with respect to the first venue and the geographic region, routing the question to the mobile device of the first user;
• and
• causing the mobile device of the first user to display the question.