Real-time problem reporting and alert system

At least one non-transitory computer-readable storage medium storing computer-executable instructions that, when executed by a processor, perform a method of reporting a problem within an organization by analyzing user input provided by a worker encountering the problem through a user interface of at least one computing device, wherein the user interface is configured to present a plurality of choices indicating possible conditions to report, the method comprising:

• acquiring contextual information identifying the worker and a location of the worker;
• identifying a first set of choices from among the plurality of choices to present on the user interface based on the contextual information;
• identifying, dynamically, a second set of choices from among the plurality of choices to present on the user interface based on user input indicating selection of a first choice from among the first set of choices, wherein the second set of choices includes conditions within a category constrained by the condition identified by the first choice;
• and
• generating a report constructed from information provided by the first choice and a second choice selected from among the second set of choices by user input indicating selection of the second choice, wherein a combination of the first choice and the second choice specifies a problem associated with the location of the worker and the report identifies the problem.

A method of reporting a problem encountered by a worker to at least one support person of an organization by analyzing a user input provided by the worker to a user interface associated with at least one computing device, the method comprising:

• identifying, based on a type of work performed by the worker, a plurality of choices that indicate possible conditions of different types of problems associated with the type of work, wherein the plurality of choices is organized in hierarchical layers based on contextual information associated with the organization;
• presenting, by the user interface, the plurality of choices by dynamically presenting choices corresponding to one hierarchical layer at a time;
• receiving, from the worker, user input indicating selection of a portion of choices from the plurality of choices such that the selected portion of choices are from different hierarchical layers;
• constructing a report indicating conditions based on the selected portion of choices;
• identifying, based on the selected portion of choices, a support level from among a plurality of support levels in the organization;
• and
• selecting, based on the selected portion of choices and information indicating availability of managers within the identified support level, at least one manager in the identified support level as a recipient for the report.

A portable electronic device comprising:

• a display configured to display a menu-based interface;
• and
• control circuitry configured to perform a method comprising:
• identifying a first set of choices from among a plurality of choices based on contextual information identifying a worker associated with the portable electronic device, wherein the plurality of choices indicates conditions of problems and is organized in hierarchical layers, and the first set of choices is associated with a first layer of the hierarchical layers;
• presenting the first set of choices as menu options on the menu-based interface;
• receiving, from the worker, user input indicating selection of a first choice from among the first set of choices;
• identifying, dynamically, a second set of choices from among the plurality of choices based on the selected first choice, wherein the second set of choices is associated with a second layer of the hierarchical layers constrained by the selected first choice;
• and
• generating a report constructed from information provided by the selected first choice and a second choice selected from among the second set of choices by user input indicating selection of the second choice, wherein a combination of the selected first choice and the selected second choice specify a type of problem encountered by the worker.