US 10,122,659 B1 · Methods and systems to retrieve and validate emergency information associated with VoIP communications

Abstract

A VoIP 911 application is accessible to VoIP callers in the form of a portal and/or at least one API executed by one or more of a plurality of computing systems to retrieve a physical location of a VoIP user utilizing a VoIP number. A known postal address is generated from the physical location. The postal address is processed using a GIS system to determine if the postal address is a valid actual address. The postal address is processed using geocoding, and an updated MSAG address associated with the location of the VoIP user is generated. The VoIP 911 application may comprise an instant messaging application. The IM application is installed to and/or integrated with existing software packages. A VoIP user may update emergency information by submitting a current physical location of the VoIP user via an IM chat window. The physical location submitted is validated and confirmed.

Claims16

Dependent claims

A method of validating emergency information for a voice over internet protocol (VoIP) number using an instant messaging (IM) application, comprising:

utilizing a computing device comprising at least one processing unit in communication with at least one tangible storage media, the tangible storage media further including computer executable instructions for performing operations of:
displaying a prompt message to a chat window of the IM application to request acknowledgement about predefined terms of service for updating the emergency information associated with the VoIP number;
receiving a confirmation accepting the predefined terms of service at the chat window;
receiving a request to update the emergency information at the chat window;
receiving physical location information in a form of a plurality of text messages inputted through the chat window;
validating the physical location information;
displaying at least one address via the chat window based on the physical location information;
and
receiving a selected address by a selection inputted to the chat window.

6 more elements

Dependencies are inferred from the claim text.

Methods and systems to retrieve and validate emergency information associated with VoIP communications

Life of this patent

Methods and systems to retrieve and validate emergency information associated with VoIP communications

Life of this patent

Abstract

Claims16