Automated device assistance

An apparatus, comprising:

• a processor;
• and
• memory storing computer-executable instructions that, when executed by the processor, cause the apparatus to:
• access an activity assistance portal comprising status information for a plurality of automated devices;
• generate for concurrent display on a display of the apparatus first status information for a first automated device at a location, and second status information for a second automated device at the location, wherein the first status information comprises a first user identifier for a first user interacting with the first automated device and a first activity identifier identifying a first activity being performed by the first user, and wherein the second status information comprises a second user identifier for a second user interacting with the second automated device and a second activity identifier identifying a second activity being performed by the second user;
• determine whether there is an alert for the first automated device at the location and whether there is an alert for the second automated device at the location;
• responsive to a determination that there is the alert for the first automated device at the location and that there is the alert for the second automated device at the location, generate for concurrent display on the display of the apparatus an option to assist the first user interacting with the first automated device and an option to assist the second user interacting with the second automated device;
• responsive to a selection of the option to assist the first user, generate a network connection between the apparatus and the first automated device, wherein the network connection is configured to facilitate exchanging data between the apparatus and the first automated device for assisting the first user;
• determine a plurality of alerts for the first automated device, wherein the plurality of alerts includes the alert for the first automated device;
• and
• generate for display on the display of the apparatus an indication of each alert of the plurality of alerts for the first automated device, wherein the indication of each alert comprises one or more instructions for handling the alert and one or more controls for handling the alert, and wherein the display of the indication of each alert of the plurality of alerts for the first automated device is displayed in order of priority.

A non-transitory computer-readable medium having instructions stored thereon that, when executed, cause a computing device to:

• access an activity assistance portal comprising status information for a plurality of automated devices;
• generate for concurrent display on a display of the computing device first status information for a first automated device at a location, and second status information for a second automated device at the location, wherein the first status information comprises a first user identifier for a first user interacting with the first automated device and a first activity identifier identifying a first activity being performed by the first user, and wherein the second status information comprises a second user identifier for a second user interacting with the second automated device and a second activity identifier identifying a second activity being performed by the second user;
• determine whether there is an alert for the first automated device at the location and whether there is an alert for the second automated device at the location;
• responsive to a determination that there is the alert for the first automated device at the location and that there is the alert for the second automated device at the location, generate for concurrent display on the display of the computing device an option to assist the first user interacting with the first automated device and an option to assist the second user interacting with the second automated device;
• responsive to a selection of the option to assist the first user, generate a network connection between the computing device and the first automated device, wherein the network connection is configured to facilitate exchanging data between the computing device and the first automated device for assisting the first user;
• determine a plurality of alerts for the first automated device, wherein the plurality of alerts includes the alert for the first automated device;
• and
• generate for display on the display of the computing device an indication of each alert of the plurality of alerts for the first automated device, wherein the indication of each alert comprises one or more instructions for handling the alert and one or more controls for handling the alert, and wherein the display of the indication of each alert of the plurality of alerts for the first automated device is displayed in order of priority.