System and method for routing data and connecting users based on user interactions with a machine-readable code of content data

A non-transitory machine-readable medium having executable instructions stored therein, which when executed by a processor, cause the processor to perform operations of routing data and connecting users based on user interactions with content, the operations comprising:

• in response to a first request for query received at a server from a user device over a network, the query including one or more keywords, generating by a search engine hosted by the server a search identifier (ID) identifying a search transaction corresponding to the query;
• extracting the one or more keywords from the query;
• performing, by the search engine, a search within a content database based on the one or more keywords, generating a set of one or more content items;
• for at least one of the content items,
• encoding, by an encoder, the search ID and a content ID identifying the content item into a machine-readable code using a predetermined encoding algorithm, and
• attaching the machine-readable code to the corresponding content item, the machine-readable code having the search ID and the corresponding content ID encoded therein;
• generating a search result page by incorporating the content items therein, at least one of the content items in the search result page including a corresponding machine-readable code attached therein;
• transmitting the search result page to the user device over the network such that the search result page is displayed on the user device, wherein detailed information of the at least one of the content items and the corresponding machine-readable code from the search result page are displayed on the user device when a user of the user device clicks on the at least one of the content items, the corresponding machine-readable code being scannable from the user device;
• receiving at the server a second request from an agent device of an agent over the network, the second request including identifying information identifying a first machine-readable code associated with a first content item of the content items in the search result page;
• in response to the second request,
• extracting by an interaction logging module the search ID and a first content ID from the identifying information;
• determining a user ID identifying the user of the user device who initiated the first request based on the search ID and the first content ID;
• and
• compiling by a user profile compiler user information of the user based on information obtained from a user information database based on the user ID.

A data processing system operating as a server, the system comprising:

• a processor;
• a memory coupled to the processor;
• and
• a search engine loaded in the memory and executed by the processor to perform operations of routing data and connecting users based on user interactions with content, the operations including
• in response to a first request for query received at a server from a user device over a network, the query including one or more keywords, generating by a search engine hosted by the server a search identifier (ID) identifying a search transaction corresponding to the query,
• extracting the one or more keywords from the query,
• performing, by the search engine, a search within a content database based on the one or more keywords, generating a set of one or more content items,
• for at least one of the content items,
• encoding the search ID and a content ID identifying the content item into a machine-readable code using a predetermined encoding algorithm, and
• attaching the machine-readable code to the corresponding content item, the machine-readable code having the search ID and the corresponding content ID encoded therein,
• generating a search result page by incorporating the content items therein, at least one of the content items in the search result page including a corresponding machine-readable code attached therein,
• transmitting the search result page to the user device over the network such that the search result page is displayed on the user device, wherein detailed information of the at least one of the content items and the corresponding machine-readable code from the search result page are displayed on the user device when a user of the user device clicks on the at least one of the content items, the corresponding machine-readable code being scannable from the user device,
• receiving a second request from an agent device of an agent over the network, the second request including identifying information identifying a first machine-readable code associated with a first content item of the content items in the search result page,
• in response to the second request,
• extracting by an interaction logging module the search ID and a first content ID from the identifying information,
• determining a user ID identifying the user of the user device who initiated the first request based on the search ID and the first content ID, and
• compiling by a user profile compiler user information of the user based on information obtained from a user information database based on the user ID.