Annotating collaborative content to facilitate mining key content as a runbook
AssigneeInternational Business Machines Corporation
InventorsRichard A. King, Shrenik S. Shah, Robert T. Uthe
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Abstract
Aspects include methods, systems, and computer programs to tag collaborative content to facilitate mining key content as a run book. The method includes providing a user interface allowing a user to annotate portions of content in a collaborative effort system, the content comprising one or more log elements and responsive to a user utilizing the user interface and selecting a log element in the content, tagging the selected log element with an annotation. The tagged log elements may be used to generate a runbook.
Claims16
A method to tag collaborative content to facilitate mining key content as a run book, the method comprising:
- providing a user interface allowing a user to annotate portions of collaborative content in a collaborative effort system, the collaborative content comprising one or more log elements;
- receiving the collaborative content of two or more experts, wherein the collaborative content comprises a plurality of messages generated by the two or more experts while solving a past problem;
- generating a plurality of log elements based on the collaborative content, by dividing the collaborative content into the plurality of log elements, wherein each of the plurality of log elements is an entry in the collaborative content;
- receiving, through the user utilizing the user interface, a selection of one or more log elements in the collaborative content;
- responsive to the user utilizing the user interface to select the one or more log elements in the collaborative content, tagging each selected log elements of the selected one or more log elements with a respective annotation that describes a relevancy of the selected log element to the past problem;
- extracting the selected one or more log elements and respective annotations of the selected one or more log elements;
- and
- generating automatically a runbook for a future problem related to the past problem, based on the selected one or more log elements and respective annotations, wherein the runbook comprises the selected one or more log elements.
A system to tag collaborative content to facilitate mining key content as a run book comprising:
- a memory having computer readable instructions;
- and
- a processor configured to execute the computer readable instructions, the computer readable instructions comprising:
- providing a user interface allowing a user to annotate portions of collaborative content in a collaborative effort system, the collaborative content comprising one or more log elements;
- receiving the collaborative content of two or more experts, wherein the collaborative content comprises a plurality of messages generated by the two or more experts while solving a past problem;
- generating a plurality of log elements based on the collaborative content, by dividing the collaborative content into the plurality of log elements, wherein each of the plurality of log elements is an entry in the collaborative content;
- receiving, through the user utilizing the user interface, a selection of one or more log elements in the collaborative content;
- responsive to the user utilizing the user interface to select the one or more log elements in the collaborative content, tagging each selected log elements of the selected one or more log elements with a respective annotation that describes a relevancy of the selected log element to the past problem;
- extracting the selected one or more log elements and respective annotations of the selected one or more log elements;
- and
- generating automatically a runbook for a future problem related to the past problem, based on the selected one or more log elements and respective annotations, wherein the runbook comprises the selected one or more log elements.
A computer program product to tag collaborative content to facilitate mining key content as a run book, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to:
- provide a user interface allowing a user to annotate portions of collaborative content in a collaborative effort system, the collaborative content comprising one or more log elements;
- receive the collaborative content of two or more experts, wherein the collaborative content comprises a plurality of messages generated by the two or more experts while solving a past problem;
- generate a plurality of log elements based on the collaborative content, by dividing the collaborative content into the plurality of log elements, wherein each of the plurality of log elements is an entry in the collaborative content;
- receive, through the user utilizing the user interface, a selection of one or more log elements in the collaborative content;
- responsive to the user utilizing the user interface to select the one or more log elements in the collaborative content, tag each selected log elements of the selected one or more log elements with a respective annotation that describes a relevancy of the selected log element to the past problem;
- extract the selected one or more log elements and respective annotations of the selected one or more log elements;
- and
- generate automatically a runbook for a future problem related to the past problem, based on the selected one or more log elements and respective annotations, wherein the runbook comprises the selected one or more log elements.
Dependencies are inferred from the claim text.