SMS communication during emergencies
AssigneeTritech Software Systems
InventorsDavid J. Leggett, Christopher David Maloney, Scott Michael MacDonald, Mark David Hamilton, Erik Christian Loberg, Chen-Lu Meng, Ken D. Martin
Life of this patent
Estimating the term…
Abstract
Systems and methods provide, to emergency operators at an emergency call center, the ability to communicate through textual messages with wireless mobile devices from which emergency voice calls have been placed. By virtue of such textual communication, callers using wireless mobile devices can receive emergency instructions and/or provide information about their current location.
Claims27
A system configured to provide, to emergency operators, communication through textual messages, the system comprising:
- one or more processors configured to execute computer program modules, the computer program modules comprising:
- a call reception module configured to receive incoming emergency voice calls being placed to an emergency call center through an emergency communications network from wireless mobile devices, the incoming emergency voice calls including a first voice call placed from a first wireless mobile device;
- an outgoing message module configured to generate outgoing textual messages for transmission to wireless mobile devices from which incoming emergency voice calls are received such that a first outgoing textual message is generated for transmission to the first wireless mobile device based on the first voice call;
- a transmission module configured to transmit the outgoing textual messages to the appropriate wireless mobile devices through a second communications network that is different than the emergency communications network such that the first outgoing textual message is transmitted to the first wireless mobile device through the second communications network;
- a presentation module configured to present incoming emergency voice calls to emergency operators through a user interface, wherein the user interface includes a set of user-selectable options, and wherein the presentation module is further configured to receive user input from emergency operators to select one or more of the set of user-selectable options;
- and
- a web-hosting module configured to host web resources configured to:
- (i) query wireless mobile devices for location information;
- and
- (ii) share, responsive to receipt of location information, received location information with the presentation module;
- wherein the first outgoing textual message includes a uniform resource locator (URL) link to the web resources;
- and
- wherein the presentation module is further configured to present shared queried location information to emergency operators through the user interface.
A computer-implemented method for providing, to emergency operators, communication through textual messages, the method being performed by one or more processorsconfigured to execute computer program modules, the method comprising:
- receiving incoming emergency voice calls being placed to an emergency call center through an emergency communications network from wireless mobile devices, the incoming emergency voice calls including a first voice call from a first wireless mobile device;
- generating outgoing textual messages for transmission to wireless mobile devices from which incoming emergency voice calls are received such that a first outgoing textual message is generated for transmission to the first wireless mobile device based on the first voice call;
- transmitting the outgoing textual messages to the appropriate wireless mobile devices through a second communications network that is different than the emergency communications network such that the first outgoing textual message is transmitted to the first wireless mobile device through the second communications network, wherein the first outgoing textual message includes a link to web resources;
- presenting incoming emergency voice calls to emergency operators through a user interface, wherein the user interface includes a set of user-selectable options;
- receiving user input from emergency operators to select one or more of the set of user-selectable options;
- querying, through the web resources, wireless mobile devices for location information;
- sharing, responsive to receipt of location information, received location information with the presentation module user interface;
- and presenting shared queried location information to emergency operators through the user interface.
Dependencies are inferred from the claim text.