System and method for common account based routing of contact records

A method for coordinating distribution of contact records between plural contact devices to a contact device, each wherein the contact device is operable to simultaneously establish plural contacts for plural associated agents, the method comprising:

• comparing one or more predetermined factors of the contact records to identify one or more sets of related contact records;
• distributing the at least one of the one or more sets of related contact records to plural contact devices, each set of related contact records distributed to a common contact device the contact device;
• establishing a contact with based on a contact record at a the contact device;
• determining that the established contact record has related contact records;
• and
• presenting the related contact records of the contact record to the an agent at associated with the contact device having the established contact.

A system for coordinating communication between plural contact devices using contact records stored in memory, each of the contact devices operable to establish contacts and having plural associated contact agents to interact with the established contacts, the system comprising:

• a comparison engine operable to identify two or more contact records stored in the memory as related to a common account by one or more factors, the comparison engine further operable to tag the contact records related to the common account prior to attempting contact to the common account;
• a distribution module operable to interface with one of the contact devices and to distribute a pool of contact records from the memory to the contact device;
• a common account controller operable to prevent outbound contact attempts based on the contact records tagged as related to the common account after an initial contact attempt to the common account by the contact device;
• and
• a common account tag detector associated with the contact device operable to communicate information on the initial contact attempt related to the common account to the common account controller.

A system for distributing contact records to a contact device operable to establish contacts using the contact records and having plural associated contact agents to interact with the contacts, the system comprising:

• at least one computer processor configured to:
• interface with the contact device and to distribute the contact records to the contact device;
• identify one or more sets of contact records, the contact records for each set related by one or more factors;
• and
• route at least one of the one or more sets of contact records identified as related to the contact device,
• wherein the at least one of the one or more sets of contact records identified as related comprises a first contact record and a second contact record, and the contact device does not establish a contact based on the second contact record in light of the second contact record being related to the first contact record.