Loading patent…
AssigneeRockwell International Corporation
InventorsDavid J. Adams, Wayne L. Harbuziuk, Christopher G. Culp
Estimating the term…
An automatic call distribution network (10) with an originating automatic call distributor (ACD) (12A) which transfers a received call to a destination ACD (12B) through an external telephonic network (24), a call overflow system (32) with a central processing unit (16A) at the originating ACD (12A) to compile data relating to an overflow call to be transmitted through the external telephonic network (24) to the destination ACT) (12B) of at least one of the types of information of: identification of a selected gate (26B) of the destination ACD (12B) to which the overflow call is to be routed, identification of the originating ACD (12A), a time information relating to a time the overflow call was in a queue at the originating ACD (12A), an ANI number representation of a telephone number of the call received at the originating ACD (12A) and a priority level of the overflow call, the central processing unit (16A) at the originating ACD (12A) sending the compiled data to the destination ACD (12B) to route the call at the destination ACD (12B).
In an automatic call distribution network having means for transferring a call received at ..a originated.!. an originating ACD to a destination ACD through an external telephonic network, the improvement being a call overflow system, comprising:
In an automatic call distribution network having a originating ACD and a destination ACD both interrelated through an external telephonic network, improvement being a method of transferring ..an overflow.!. a call, comprising the steps of:
For use in a call distribution network having at least an originating switch and a destination switch, a system comprising:
A method for operating a call distribution network having at least an originating switch and a destination switch comprising the steps of:
The method, as set forth in claim 25, wherein the step of compiling data comprises the step of compiling data of time information associated with the overflow condition. The method, as set forth in claim 28, wherein the step of compiling data of time information comprises the step of compiling data of operation of at least one queue in the originating switch.
An automatic call distribution system comprising:
The system, as set forth in claim 35, wherein the data of identification of the call comprises a calling party number representative of a telephone number of the caller.
The system, as set forth in claim 35, wherein the data of identification of the call comprises a called party number representative of a telephone number dialed.
A method for processing a call received at a first call distributing switch, the first call distributing switch coupled to a second call distributing switch through a telephonic network, the method comprising the steps of:
A call overflow system for use in an automatic call distribution network having an originating ACD coupled to a destination ACD through a telephonic network, the call overflow system comprising:
A method for processing a call in an automatic call distribution network having an originating ACD coupled to a destination ACD through a telephonic network, the method comprising the steps of:
Dependencies are inferred from the claim text.