US 9,992,344 B2 · System and method for selective voicemail transcription

Abstract

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for selectively transcribing messages. Five general approaches are disclosed herein. The first approach is directed to checking for a transcription capable client, which transcribes messages when a client device is capable of receiving transcriptions. The second and third approaches are platform-controlled and user-controlled predefined selective transcription. One aspect of this approach is driven by transcription rules. The fourth approach is user-controlled on-demand selective transcription before the message is stored or deposited for transcription. An example of this is a user transferring an incoming caller to voicemail and indicating that the voicemail be transcribed. The fifth approach is user-controlled on-demand selective transcription after the message is stored. In one embodiment of this approach, a user must specifically request that a stored message be transcribed.

Claims20

Dependent claims

A method comprising:

presenting, via a client device, a notification of an incoming call to a subscriber;
receiving, while presenting the notification, an input from the subscriber with regard to the incoming call, wherein the input is associated with instructions to:
(1) transfer the incoming call to a voicemail system;
and
(2) when the incoming call results in a voicemail at the voicemail system,
transcribe the voicemail into text;
transferring, based on the input, the incoming call to the voicemail system to yield the voicemail;
determining whether a current time is within a first time window associated with a first class of service or a second time window a second class of service to yield a determined class of service according to the current time;
generating, based on the determined class of service according to the current time, a transcription of the voicemail, the transcription comprising text generated from the voicemail;
and
presenting the transcription on a device of the subscriber.

8 more elements

A system comprising:

a processor;
and
a computer-readable storage device having instructions stored which, when executed by the processor, cause the processor to perform operations comprising:
presenting, via a client device, a notification of an incoming call to a subscriber;
receiving, while presenting the notification, an input from the subscriber with regard to the incoming call, wherein the input indicates to:
(1) transfer the incoming call to a voicemail system;
and
(2) when the incoming call results in a voicemail at the voicemail system, transcribe the voicemail into text;
transferring, based on the input, the incoming call to the voicemail system;
determining whether a current time is within a first time window associated with a first class of service or a second time window a second class of service to yield a determined class of service according to the current time;
generating, based on the determined class of service according to the current time, a transcription of the voicemail, the transcription comprising text generated from the voicemail;
and
presenting the transcription on a device of the subscriber.

10 more elements

A computer-readable storage device having instructions stored which, when executed by a computing device, result in the computing device performing operations comprising:

presenting, via a client device, a notification of an incoming call to a subscriber;
receiving, while presenting the notification, an input from the subscriber with regard to the incoming call, wherein the input is associated with instructions to:
(1) transfer the incoming call to a voicemail system;
and
(2) when the incoming call results in a voicemail at the voicemail system,
transcribe the voicemail into text;
transferring, based on the input, the incoming call to the voicemail system to yield the voicemail;
determining whether a current time is within a first time window associated with a first class of service or a second time window a second class of service to yield a determined class of service according to the current time;
generating, based on the determined class of service according to the current time, a transcription of the voicemail, the transcription comprising text generated from the voicemail;
and
presenting the transcription on a device of the subscriber.

8 more elements

Dependencies are inferred from the claim text.

System and method for selective voicemail transcription

Life of this patent

System and method for selective voicemail transcription

Life of this patent

Abstract

Claims20