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AssigneeMicrosoft Technology Licensing, LLC
InventorsAmit Kumar Dutta, Krishnan Ananthanarayanan, Vishak Gopal, Mieszko Matkowski, Mahendra Sekaran
Estimating the term…
The customization of a communication pipelines having multiple stages. For each stage, a set of agent(s) is/are identified as available for adding to that stage. Furthermore, any stages that already have an agent assigned are identified. In response to receiving a user selection of an agent to be assigned to a particular stage, that does not already have an agent assigned, the selected agent is assigned to the stage. An enforcement agent enforces that there be only one agent assigned at most to each stage. Assignments of agents are made per stage. This allows the functionality of the agent to be simplified more towards augmenting the functionality of the stage. Accordingly, the logic of the agent is simplified, thereby making it more likely that there will be a healthy quality of agents available to select from for each stage.
An agent management computing system for assigning agents to a communication pipeline having a plurality of stages;
A method for customizing a communication pipeline having a plurality of stages, the method comprising:
A computer program product comprising one or more computer-readable hardware storage device having thereon computer-executable instructions that are structure such that, when executed by one or more processors of the computing system, configure the computing system to customize a communication pipeline having a plurality of stages so that the computing system performs the following:
Dependencies are inferred from the claim text.