Automated remote network target computing device issue resolution
AssigneeHewlett Packard Enterprise Development LP
InventorsVladimir Ilic, Volker Messinger, Olivier Gomez
Life of this patent
Estimating the term…
Abstract
A management computing device receives, from a target computing device located within a remote network, an event generated at the target computing device resulting from an issue at the target computing device. The management computing device determines a remediation process to resolve the issue at the target computing device in an automated manner. The management computing devices executes the remediation process in conjunction with a software agent running on the target computing device to resolve the issue in the automated manner.
Claims15
A non-transitory computer-readable storage medium comprising a computer program executable by a processor of a management computing device to:
- receive, from a target computing device located within a remote network, an event generated at the target computing device resulting from an issue at the target computing device;
- determine whether a computing device resides within the remote network that is responsible for issue resolution at the remote network;
- determine a remediation process to resolve the issue at the target computing device in an automated manner;
- in response to a determination that no computing device resides within the remote network that is responsible for issue resolution at the remote network, execute the remediation process in conjunction with a software agent running on the target computing device to resolve the issue in the automated manner;
- and
- in response to a determination that a computing device resides within the remote network that is responsible for issue resolution at the remote network, execute the remediation process in conjunction with the computing device residing within the remote network that is responsible for issue resolution, to resolve the issue in the automated manner.
A management computing device comprising:
- a processor;
- and
- memory comprising instructions executable by the processor to:
- receive, from a target computing device located within a remote network, an event generated at the target computing device resulting from an issue at the target computing device;
- determine whether a computing device resides within the remote network that is responsible for issue resolution at the remote network;
- determine a remediation process to resolve the issue at the target computing device in an automated manner;
- in response to a determination that no computing device resides within the remote network that is responsible for issue resolution at the remote network, execute the remediation process in conjunction with a software agent running on the target computing device to resolve the issue in the automated manner;
- and
- in response to a determination that a computing device resides within the remote network that is responsible for issue resolution at the remote network, execute the remediation process in conjunction with the computing device residing within the remote network that is responsible for issue resolution, to resolve the issue in the automated manner.
A method of a management computing device, the method comprising:
- receiving, from a target computing device located within a remote network, an event generated at the target computing device resulting from an issue at the target computing device;
- determining whether a computing device resides within the remote network that is responsible for issue resolution at the remote network;
- determining a remediation process to resolve the issue at the target computing device in an automated manner;
- and
- based on the determination of whether a computing device resides within the remote network that is responsible for issue resolution at the remote network, executing the remediation process in conjunction with a software agent running on the target computing device to resolve the issue in the automated manner or in conjunction with the computing device residing within the remote network that is responsible for issue resolution, to resolve the issue in the automated manner.
Dependencies are inferred from the claim text.