Automated ticketing analytics

A computer program product to utilize Automated Ticketing (AT) Analytics to create a recommendation file of routines and to automatically create a ticket in response to a message, the computer program product comprising a non-transitory computer readable storage medium having program code embodied therewith, the program code readable and executable by a processor to perform a method comprising:

• identifying messages related to a Logical Partition (LPAR) for automated ticketing to an account as a BASELINE, wherein the messages identify an operational anomaly in the LPAR used by a computer system, wherein the messages are based on sensor readings from hardware sensors and software programs within the computer system, wherein the hardware sensors are bus bandwidth sensors that detect an amount of data traffic on a system bus within the computer system, wherein the messages are sent to one or more processors within the computer system, and wherein identified messages identify which messages are to be auto ticketed as a work ticket for the computer system;
• initiating updates to rules for said automated ticketing;
• in response to said updates to the rules being initiated, identifying trends using an automated message analysis and an automation routine identification to automatically trigger a generation of the work ticket, wherein the automated message analysis comprises:
• identifying all accounts and LPARs where automated ticketing is deployed;
• identifying and averaging messages that are coming from identified accounts and identified LPARs as a top average message list;
• adding best practices messages to the top average message list;
• comparing exclusions that have been defined by the LPAR to the top average message list;
• and
• generating the recommendation file for the LPAR;
• executing an analytic routine in response to an update being made to a particular message, wherein the analytic routine comprises the automated message analysis and the automation routine identification;
• automatically producing a recommendation for correcting the operational anomaly in the LPAR based on said analytic routine by automatically creating the work ticket to correct the operational anomaly;
• storing said recommendation in a recommendation file;
• retrieving said recommendation and applying said recommendation to a new message that describes a new operational anomaly in the LPAR;
• automatically creating the work ticket to correct the new operational anomaly in the LPAR;
• and
• executing the work ticket to correct the new operational anomaly in the LPAR.

A computer system comprising:

• a processor, a computer readable memory, and a non-transitory computer readable storage medium;
• first program instructions to identify messages related to a Logical Partition (LPAR) for automated ticketing to an account as a BASELINE, wherein the messages identify an operational anomaly in the LPAR used by a computer system, wherein the messages are based on sensor readings from hardware sensors and software programs within the computer system, wherein the hardware sensors are bus bandwidth sensors that detect an amount of data traffic on a system bus within the computer system, wherein the messages are sent to one or more processors within the computer system, and wherein identified messages identify which messages are to be auto ticketed as a work ticket for the computer system;
• second program instructions to initiate updates to rules for said automated ticketing;
• third program instructions to, in response to said updates to the rules being initiated, identify trends using an automated message analysis and an automation routine identification to automatically trigger a generation of the work ticket;
• fourth program instructions to execute an analytic routine in response to an update being made to a particular message, wherein the analytic routine comprises the automated message analysis and the automation routine identification;
• fifth program instructions to automatically produce a recommendation for correcting the operational anomaly in the LPAR based on said analytic routine by automatically creating the work ticket to correct the operational anomaly;
• sixth program instructions to store said recommendation in a recommendation file;
• seventh program instructions to retrieve said recommendation and apply said recommendation to a new message that describes a new operational anomaly in the LPAR;
• eighth program instructions to automatically create the work ticket to correct the new operational anomaly in the LPAR;
• ninth program instructions to execute the work ticket to correct the new operational anomaly in the LPAR;
• tenth program instructions to identify all accounts and LPARs where automated ticketing is deployed;
• eleventh program instructions to identify and average messages that are coming from identified accounts and identified LPARs as a top average message list;
• twelfth program instructions to add best practices messages to the top average message list;
• thirteenth program instructions to compare exclusions that have been defined by the LPAR to the top average message list;
• and
• fourteenth program instructions to generate the recommendation file for the LPAR;
• and
• wherein
• the first, second, third, fourth, fifth, sixth, seventh, eighth, ninth, tenth, eleventh, twelfth, thirteenth, and fourteenth program instructions are stored on the non-transitory computer readable storage medium for execution by one or more processors via the computer readable memory.