Systems and methods for exporting diagnostic data and securing privileges in a service operating system

A computer-implemented method, comprising:

• identifying a malfunction as a no-video malfunction during a Power-On-Self-Test (POST) procedure carried out by a Basic Input/Output System (BIOS) in a pre-Operating System (OS) environment;
• launching an audio-only support system in response to the identification;
• collecting malfunction data associated with the no-video malfunction;
• encrypting the malfunction data using a service tag assigned to an Information Handling System (IHS) by a manufacturer of the IHS prior to the IHS being shipped to a customer;
• storing the encrypted malfunction data in a predefined location;
• detecting a coupling of an external device;
• detecting a marker file stored in the external device, wherein the marker file indicates that the external device belongs to an authorized service technician;
• determining that the external device is authenticated based upon the marker file;
• and
• in response to the determination, exporting the encrypted malfunction data from the predefined location to the external device.

A storage device having program instructions stored thereon that, upon execution by an Information Handling System (IHS), cause the IHS to:

• identify a malfunction as a no-video malfunction during a Power-On-Self-Test (POST) procedure carried out by a Basic Input/Output System (BIOS) in a pre-Operating System (OS) environment;
• launch an audio-only support system in response to the identification;
• collect malfunction data associated with the no-video malfunction;
• encrypt the malfunction data using a service tag assigned to the IHS by a manufacturer of the IHS prior to the IHS being shipped to a customer;
• store the encrypted malfunction data in a predefined location;
• detect a coupling of an external device;
• detect a marker file stored in the external device, wherein the marker file indicates that the external device belongs to an authorized service technician;
• determine that the external device is authenticated based upon the marker file;
• and
• in response to the determination, export the encrypted malfunction data from the predefined location to the external device.