Customizing a software application based on a user's familiarity with the software application

#The present invention relates generally to the field of tailoring content that is presented to a user of a computer system, and more particularly presenting customizing a software program for the user based on a metrics indicating the user's proficiency or familiarity with the computer system, the software program, as well as other software programs that are similar to the software program.

#Embodiments of the present invention provide systems, methods, and computer program products for customizing a software application based on a user's familiarity with the software program. A software program is executed, the software program requiring one or more physical interactions with a user through an input/output (I/O) device, wherein each of the one or more physical interactions includes respective predefined dimensions indicating a proficiency in performing one of the one or more physical interactions. The one or more physical interactions are tracked. A familiarity profile for each of the one or more physical interactions is generated based on the respective predefined dimensions for each of the one or more physical interactions. The software program is customized based on the familiarity profile for each of the one or more physical interactions.

#FIG. 1 is a block diagram of a customization system, in accordance with an embodiment of the present invention;

#FIG. 2 is a flowchart illustrating operational steps for generating an overall familiarity metric for a particular software program, in accordance with an embodiment of the present invention;

#FIG. 3 is a flowchart illustrating operational steps for monitoring interaction dimensions for a category of interactions performed by a user on a particular software program, in accordance with another embodiment of the present invention;

#A computer system, such as mobile device, can include a number of software programs (e.g., an operating system, a text messaging service, web browser, a picture sharing application, etc.) and can receive interactions. A user of a computer system can perform tasks by interacting with software programs of the computer system. A plurality of interactions can be performed by a user with a software program, such that the software program processes the interactions to accomplish a task.

#Interactions performed by a user with a software program may indicate a user's familiarity with the software program. For example, when interacting with an e-mail application, a first user may send an e-mail by navigating a user interface (UI) of the e-mail application, providing content (e.g., a typed message, file attachments, picture attachments, etc.) for the e-mail, and designating at least one recipient for the e-mail. Whereas, a second user may first reference a help menu of the e-mail application, navigate the UI of the e-mail application for a longer time duration, provide content for the e-mail, and designate the recipient for the e-mail, but only provides a local portion of an e-mail address without the domain portion of the e-mail address. Accordingly, the first user's interactions indicate that the first user is familiar with the e-mail application, compared to the second user's interactions which indicate that the second user is not familiar with the e-mail application. The first user may find that tutorials and prompted help tooltips hinder on the first user's experience and usability when interacting with the e-mail application. Whereas, the second user may require additional tutorials and prompted help tooltips to improve on the second user's experience and usability when interacting with the e-mail application.

#Familiarity profiles may be generated for users based on user integrations with an application. Familiarity profiles that are generated for the first user may indicate that the first user is familiar with the e-mail application, and familiarity profiles that are generated for the second user may indicate that the user is not familiar with the e-mail application. It may be advantageous to provide a software program to a user of a computer system that is customized based on a user's familiarity profile for a software program. Developers of software programs can use familiarity profiles as a feedback metric to improve future releases the software programs.