System and computer-implemented method for translating coding language for graphical scripts

A computer-implemented method for improving a functioning of an intelligent contact management system by translating a coding language for a plurality of graphical scripts used by the intelligent contact management system into a preferred language, wherein the intelligent contact management system includes one or more databases containing a plurality of original script files for routing telephone calls, the computer-implemented method being implemented by a computing device and comprising:

• receiving the plurality of original script files from the one or more databases;
• applying a set of translation rules to translate the plurality of original script files and applying a set of validation rules for guiding and validating the translation from the coding language into an intermediate language, and from the intermediate language into the preferred language to produce a plurality of translated script files;
• querying a cross-reference and nodes resource contained in the one or more databases to gather associated contextual information for understanding and analyzing the plurality of translated script files;
• storing the plurality of translated script files and the associated contextual information in a single database;
• in response to a query from a user via a user interface, searching the single database for information of interest from the plurality of translated script files, and reporting the information of interest to the user;
• and
• in response to a path analysis query from the user via the user interface, performing and reporting a path analysis of an individual call flow in which all possible outcomes of a particular telephone call are determined from when the particular telephone call is initiated to when the particular telephone call is completed.

A system for improving a functioning of a communication routing system by translating a coding language for a plurality of graphical scripts used by the communication routing system into a preferred language, wherein the communication routing system includes one or more databases containing a plurality of original script files, the system comprising:

• an electronic memory;
• a computing device configured to:
• receive the plurality of original script files from the one or more databases, apply a set of translation rules to translate the plurality of original script files and applying a set of validation rules for guiding and validating the translation from the coding language into the preferred language to produce a plurality of translated script files,
• query a cross-reference and nodes resource contained in the one or more databases to gather associated contextual information for understanding and analyzing the plurality of translated script files,
• store the plurality of translated script files and the associated contextual information in a single database in the electronic memory;
• and
• a user interface configured to receive a query from a user, search the single database for information of interest from the plurality of translated script files, and report the information of interest to the user.