Method of operating an ordering call center using voice recognition technology

A system for operating an order center, comprising:

• a memory that stores voice training data from an order center service representative (OCSR) for phrases that the OCSR will use with an ordering process or products associated with the order center;
• a switch that the OCSR utilizes to activate and deactivate a voice recognition system that accesses the OCSR voice training data;
• and
• a translator of the voice recognition system that translates, during the customer communication, spoken voice commands issued and information provided by the OCSR associated with the order and corresponding to the OCSR voice training data to the voice recognition system and enters the translated commands into an ordering system using a processor.

A method for operating an order center, comprising:

• obtaining voice training data for an order center service representative (OCSR) for phrases associated with an ordering process or products associated with the order center;
• receiving a customer communication for an order by the OCSR;
• activating a voice recognition system that accesses the OCSR voice training data via a switch;
• during the customer communication, issuing commands and providing information by the OCSR associated with the order to the voice recognition system that are translated and entered into an ordering system by the voice recognition system;
• deactivating the voice recognition system via the switch;
• and
• obtaining information regarding a gesture of the OCSR and utilizing the obtained information to assist in entering or modifying the translated and entered commands or information.