Personalized interactive voice response system

An interactive voice response system that permits an intelligent interactive voice system to communicate with a caller, comprising:

• a receiver that receives information from a caller during an initial call and during a repeat call;
• a transmitter that transmits information to a caller during the initial call and the repeat call;
• a router that routs a call to a particular destination based on information received from the caller;
• a processor and a memory storing instructions that, when executed by the processor, cause the processor to perform operations comprising:
• determining whether the caller is a first time caller or a repeat caller, establishing a caller personal profile based on information received from the caller, developing a predictive personalized interactive communication dialog for a repeat call by the caller, and updating the predictive personalized interactive communication dialog based on information obtained by one of (1) a selective time frame of previous calls by a repeat caller, and (2) a selective number of the previous calls by the repeat caller,
• wherein the selective time frame of the previous calls and the selective number of the previous calls are variably determined by the intelligent interactive voice system based on information stored in the caller personal profile, including whether the repeat caller is calling from one of an office phone, a home phone, and a cell phone;
• and
• a storage that stores the caller personal profile and the predictive personalized interactive communication dialog.

A tangible computer-readable storage medium encoded with an executable computer program for enabling an intelligent interactive voice system to communicate with a caller over a communication link and that, when executed by a processor, causes the processor to perform operations comprising:

• determining whether a caller is a first time caller or a repeat caller;
• interactively communicating, by the intelligent interactive voice system, with the first time caller;
• routing the call to a particular destination based upon information received from the caller by the intelligent interactive voice system;
• establishing a caller personal profile, by the intelligent interactive voice system, based on the information received from the caller;
• developing, by the intelligent interactive voice system, a predictive personalized interactive communication dialog for a repeat call by the caller;
• storing, in a storage, the caller personal profile and the predictive personalized interactive communication dialog, and
• updating the predictive personalized interactive communication dialog based on information obtained by one of (1) a selective time frame of previous calls by a repeat caller, and (2) a selective number of the previous calls by the repeat caller,
• wherein the selective time frame of the previous calls and the selective number of the previous calls are variably determined by the intelligent interactive voice system based on information stored in the caller personal profile, including whether the repeat caller is calling from one of an office phone, a home phone, and a cell phone.