Pre-populating a form
AssigneeEntit Software LLC
InventorsBing Xu, Yariv Snapir, Leonid Reznik, Gad Sakin, Wen Lin
Life of this patent
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Abstract
Pre-populating a form can include receiving a first input that describes a problem from a first user. Pre-populating a form can include associating a category with the first input. Pre-populating a form can include selecting a first form based on the category. Pre-populating a form can include pre-populate the first form based on a second input provided by a second user to a second form belonging to the category.
Claims15
A non-transitory machine-readable medium storing instructions for pre-populating a form executable by a machine to cause the machine to:
- receive a first input that describes a problem from a first user;
- associate a category with the first input;
- select a first form based on the category;
- and
- pre-populate the first form based on a second input provided by a second user to a second form, wherein the second form is associated with a problem that has been confirmed resolved and the second form belongs to the category.
A system for providing resources comprising a processing resource in communication with a non-transitory machine readable medium having instructions executed by the processing resource to implement:
- an input engine to receive an input from a user;
- a category engine to categorize the input;
- a form engine to select a pre-populated form from a number of pre-populated forms that have inputs provided by users and are associated with problems that have been confirmed resolved by a provider, wherein the pre-populated form is selected based on the category;
- a submit engine to submit the pre-populated form to the provider;
- and
- an assignment engine to assign the pre-populated form to a representative of a provider.
A method for pre-populating a form comprising:
- creating a first support form based on a description provided by a user;
- pre-populating the first support form with a number of values from a second support form that has been confirmed resolved by a service provider;
- changing one of a number of values in the first support form;
- selecting a third support form based on a change to one of the number of values in the first support form;
- and
- pre-populating a fourth support form with a number of values from the third support form, wherein the number of values from the third support form have been provided by a user and the third support form is associated with a problem that has been confirmed resolved by the service provider.
Dependencies are inferred from the claim text.