Systems and methods for state awareness across communication channels and statefully transitioning between communication channels

A system, comprising:

• one or more processors;
• and
• memory having stored thereon program instructions that are executable by the one or more processors to cause the system to perform operations comprising:
• receiving one or more items of information from a user, wherein the one or more items of information are received via a first communication session that uses a first type of communication channel;
• detecting that the user has terminated the first communication session;
• determining that one or more missing items of information have not been received from the user;
• causing a request for the one or more missing items of information to be sent to the user via a second communication session that uses a second type of communication channel;
• and
• receiving the one or more missing items of information from the user via the second type of communication channel.

A non-transitory computer-readable medium having instructions stored thereon that are executable by a computing device to perform operations comprising:

• receiving one or more items of information from a user that are usable to populate a form, wherein the one or more items of information are received via a first type of communication channel;
• receiving a request from the user to transition from the first type of communication channel to a second type of communication channel;
• determining that one or more items of information to complete the form are missing;
• requesting the one or more missing items of information from the user to be sent via the second type of communication channel;
• and
• receiving the one or more missing items of information from the user via the second type of communication channel.