Team notification on new support cases

A system, comprising:

• a storage device configured to store a ticket associated with a software-related issue, the ticket specifies a particular issue attribute;
• and
• a processor in communication with the storage device, the processor configured to acquire a plurality of notification filters corresponding with a plurality of end users, the processor configured to identify a first set of filters of the plurality of notification filters associated with a first set of end users, each filter of the first set of filters has an issue attribute match with the particular issue attribute, the processor configured to cause a first set of notifications corresponding with the first set of filters to be transmitted to the first set of end users of the plurality of end users from the system, the first set of notifications includes a first notification of a first type of electronic communication transmitted to a first end user of the plurality of end users and a second notification of a second type of electronic communication different from the first type of electronic communication transmitted to a second end user of the plurality of end users, the processor configured to detect that an ownership response has been received within a first period of time subsequent to the transmission of the first set of notifications, the ownership response comprises a reply all message of the first type of electronic communication from the first end user, the processor configured to determine a first set of updated notifications and determine for each notification of the first set of notifications whether to delete or mark as completed the notification using the first set of filters associated with the first set of end users, the processor configured to cause the first set of updated notifications to be transmitted to the first set of end users in response to the ownership response being received within the first period of time, the transmission of the first set of updated notifications causes a subset of the first set of notifications to be marked as completed, the transmission of the first set of updated notifications causes the first notification of the first type of electronic communication and the second notification of the second type of electronic communication different from the first type of electronic communication to be automatically deleted.

A computer program product, comprising:

• a non-transitory computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising:
• computer readable program code configured to acquire a set of tickets associated with an issue tracking system, the set of tickets includes a first ticket that specifies a particular issue attribute;
• computer readable program code configured to acquire a plurality of notification filters corresponding with a plurality of end users of the issue tracking system;
• computer readable program code configured to identify a first set of filters of the plurality of notification filters associated with a first set of end users, each filter of the first set of filters has an issue attribute match with the particular issue attribute;
• computer readable program code configured to cause a transmission of a first set of notifications corresponding with the first set of filters to the first set of end users of the plurality of end users from the issue tracking system, the first set of notifications includes a first notification of a first type of electronic communication transmitted to a first end user of the plurality of end users and a second notification of a second type of electronic communication different from the first type of electronic communication transmitted to a second end user of the plurality of end users;
• computer readable program code configured to detect that an ownership response has been received within a first period of time subsequent to the transmission of the first set of notifications, the ownership response comprises a reply all message of the first type of electronic communication from the first end user;
• computer readable program code configured to determine a first set of updated notifications that includes a determination for each notification of the first set of notifications whether to delete or mark as completed the notification using the first set of filters associated with the first set of end users;
• and
• computer readable program code configured to cause a transmission of the first set of updated notifications to the first set of end users in response to detecting that the ownership response has been received within the first period of time, the transmission of the first set of updated notifications causes a subset of the first set of notifications to be marked as completed and causes the first notification of the first type of electronic communication and the second notification of the second type of electronic communication different from the first type of electronic communication to be automatically deleted.