US 9,854,093 B2Granted

Hospitality private branch exchange (PBX) system with dynamic rules for complementing mobile phones of currently checked in guests

AssigneesInnacloud Technologies LLC, Guest Tek Interactive Entertainment Ltd.

InventorsRussell D. McComb, Christopher Abnett, Andrew T. MacMillan

Life of this patent

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Abstract

A PBX system complements the mobile phones of users. Custom incoming and outgoing call rules are dynamically activated for users when the users begin utilizing a facility having at least one phone number and a number of internal phones. A custom rule causes outgoing calls made from an internal phone used by a user to have a caller ID phone number of the user's personal mobile phone rather than the facility's phone number. Another custom rule causes incoming calls made to the facility's phone number that have a source caller ID phone number matching a phone number in the user's mobile phone address book to be automatically forwarded directly to an internal phone currently utilized by the user. The user may install an application on their mobile phone, and another custom rule causes incoming calls at the user's mobile phone to be twinned while the user is at the facility.

Claims15

Dependent claims

A hospitality phone system for processing incoming telephone calls, the hospitality phone system comprising:

a storage device storing a default incoming call rule specifying a default destination to which incoming telephone calls to a hospitality establishment are to be forwarded;
and
one or more processors configured to:
store a custom incoming call rule in the storage device, the custom incoming call rule is based at least in part on:
a user specifying a source telephone number and the user selecting whether to allow twin incoming calls to both a custom destination and a mobile phone associated with the source telephone number;
track when the user is checked in to the hospitality establishment and activating the custom incoming call rule only when the user is checked in to the hospitality establishment;
receive a first incoming telephone call during a period of time when the user is checked in to the hospitality establishment;
compare a source caller identification (ID) number of the first incoming telephone call with the source telephone number specified in the custom incoming call rule;
when the source caller ID number of the first incoming telephone call matches the source telephone number specified in the custom incoming call rule, forward the first incoming telephone call to the custom destination at the hospitality establishment different than the default destination based at least in part on the stored custom incoming call rule;
receive a second incoming telephone call during a period of time when the user is not checked in to the hospitality establishment, the second incoming telephone call also having a source caller ID number matching the source telephone number specified in the custom incoming call rule;
and
forward the second incoming telephone call to the default destination according to the default incoming call rule because the custom incoming call rule is not active when the user is not checked in to the hospitality establishment.

9 more elements

A system for processing outgoing telephone calls in a hospitality phone system, the hospitality phone system comprising:

a storage device storing a default outgoing call rule specifying a default telephone number to employ as a source caller identification (ID) for outgoing calls made from guest rooms at a hospitality establishment;
and
one or more processors configured to:
create and storing a custom outgoing call rule, the custom outgoing call rule at least specifying a custom telephone number provided by a user;
track when the user is checked in to the hospitality establishment and activating the custom outgoing call rule only when the user is checked in to one of a plurality of different guest rooms at the hospitality establishment;
receive a first outgoing telephone call during a period of time when the user is checked in to a particular guest room of the hospitality establishment;
determine that the first outgoing telephone call was made from a phone extension in the particular guest room that is currently registered to the user according to a user identifier of the user;
transmit the custom telephone number specified in the custom outgoing call rule as the source caller ID when forwarding the first outgoing telephone call to an outside phone network;
receive a second outgoing telephone call during a period of time when the user is not checked in to the hospitality establishment, the second outgoing telephone call made from the phone extension in the particular gust room;
and
transmit the default telephone number specified in the default outgoing call rule as the source caller ID when forwarding the second outgoing telephone call to the outside phone network because the custom outgoing call rule is not active when the user is not checked in to the hospitality establishment.

8 more elements

Dependencies are inferred from the claim text.

Facts

Application: 14/557,365Filed 1 Dec 2014 · us provisional application
Priority: 2 Dec 2013
Published: US 2015/0156616 A14 Jun 2015
Granted: 26 Dec 2017
Term ends: Not estimatedThe source records don’t support an estimate.

Classification16 codes

H04M 3/5116
Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing: for emergency applications
A61B 5/0004
Remote monitoring of patients using telemetry, e.g. transmission of vital signals via a communication network: characterised by the type of…
A61B 5/0022
Characterised by features of the telemetry system: monitoring a patient using a global network, e.g. telephone networks, internet
A61B 5/747
Arrangements for interactive communication between patient and care services, e.g. by using a telephone network: in case of emergency, i.e.…