System and methods for improving interaction routing performance

A method for routing an interaction received at an interaction switching element comprising:

• receiving, by a processor, a request for routing the interaction;
• executing, by the processor, a routing strategy in response to the request, the routing strategy including a link to a server coupled to the processor over a data communication network, wherein executing the routing strategy comprises executing the link;
• in response to executing the link, transmitting, by the processor, a request to the server over the data communication network, the request instructing the server to execute a business process associated with the link, wherein the business process includes tasks for manipulating at least one of customer data and business data, and wherein in executing the business process, the server is configured to dynamically generate one or more executable routing instructions;
• receiving, by the processor, the executable routing instructions from the server over the data communication network;
• and
• executing, by the processor, the executable routing instructions as part of the routing strategy for routing the interaction to a routing destination.

An interaction router, comprising:

• a processor;
• and
• a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:
• receive a request for routing an interaction via a first interface for receiving information from an interaction switching element, the information regarding the interaction at the switching element;
• execute a routing strategy in response to the request, the routing strategy including a link to a server coupled to the interaction router over a second interface coupled to a data communication network, wherein executing the routing strategy comprises executing the link;
• in response to executing the link, transmit a request to the server over the data communication network, the request instructing the server to execute a business process associated with the link, wherein the business process includes tasks for manipulating at least one of customer data and business data, and wherein in executing the business process, the server is configured to dynamically generate one or more executable routing instructions;
• receive the executable routing instructions from the server over the data communication network;
• and
• execute the executable routing instructions as part of the routing strategy for routing the interaction to a routing destination,
• wherein the interaction router is configured to process pure routing logic and the server is configured to process business oriented logic.