Handling potential service load interruptions by presenting action items for service requester to complete to increase time to address potential service load interruption

A system, comprising:

• a memory unit for storing a computer program for handling potential service load interruptions;
• and
• a processor coupled to the memory unit, wherein the processor is configured to execute the program instructions of the computer program comprising:
• monitoring utilization of a resource in a service infrastructure of a Software-as-a-Service provider, wherein said monitoring utilization of said resource in said service infrastructure of said Software-as-a-Service provider comprises tracking a utilization of a performance metric against a capacity of said resource in connection with said performance metric, wherein said performance metric comprises processing cycles, number of requests to be serviced over a period of time, memory usage, bandwidth usage, thread exhaustion and database lock contention;
• identifying said resource as having an excessive service load thereby causing a potential service load interruption in response to said resource utilization exceeding a threshold;
• receiving a request from a user to access said resource in said service infrastructure of said Software-as-a-Service provider;
• generating one or more action items to be completed by said user in response to receiving said request from said user to access said resource in said service infrastructure of said Software-as-a-Service provider;
• presenting said one or more generated action items to said user to be completed by said user to provide said Software-as-a-Service provider of said service infrastructure additional time to address said potential service load interruption;
• and
• enabling said request to be serviced in response to said Software-as-a-Service provider addressing said potential service load interruption.