Method and system for interactive remote inspection services
AssigneeUnited Services Automobile Association (USAA)
InventorsAnthony Farnsworth, Wayne Hartman, Jonathan Neuse, Andrew Higgins
Life of this patent
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Abstract
A method includes providing a processor and receiving a request to inspect property for sale. The method also includes establishing an audio-visual remote presence connection between at least one buyer and at least one agent, transmitting a plurality of purchase information to at least the buyer, and receiving a plurality of buyer requests for additional information. The method further includes generating, using the processor, a response to at least one of the plurality of buyer requests for additional information and delivering the response to the buyer.
Claims20
A remote inspection system comprising:
- a lockbox at a property;
- a processor communicatively coupled to the lockbox at the property;
- and
- a memory, communicatively coupled to the processor, comprising instructions, that when executed by the processor, cause the processor to:
- receive, from a mobile device, a request to inspect the property;
- establish an audio-visual remote presence connection with the mobile device, wherein:
- video of at least a portion of the property is portrayed on the mobile device in real time,
- a digital image of an object is projected onto the video of the least portion of the property, wherein the object is not located at the property,
- a party associated with the property is portrayed on the mobile device in real time, and
- wherein the party is not located at the property;
- provide an authentication token via the audio-visual remote presence connection to the lockbox, to enable physical access to a secured area of the property;
- cause a plurality of purchase information to be transmitted to the mobile device;
- receive a plurality of requests for additional information;
- generate a response to at least one of the plurality of requests for additional information;
- and
- cause the response to be transmitted to the mobile device.
A method for performing remote inspection of a property, the method comprising:
- receiving, using a processor, a request from a mobile device to inspect the property;
- establishing, using the processor, an audio-visual remote presence connection with the mobile device, wherein:
- video of at least a portion of the property is portrayed on the mobile device in real time,
- a digital image of an object is projected onto the video of the least portion of the property, wherein the object is not located at the property,
- a party associated with the property is portrayed on the mobile device in real time,
- and the party is not located at the property;
- transmitting, using the processor, an authentication token via the audio-visual remote presence connection to a lockbox at the property, wherein the authentication token enables physical access to a secured area of the property;
- transmitting, using the processor, a plurality of purchase information to at least the mobile device;
- receiving, using the processor, a plurality of requests for additional information;
- generating, using the processor, a response to at least one of the plurality of requests for additional information;
- and
- transmitting, using the processor, the response to the mobile device.
A non-transitory computer-readable storage medium comprising a plurality of computer readable instructions tangibly embodied on the computer-readable storage medium, which, when executed by a processor, perform a remote inspection of a property, the plurality of instructions comprising:
- receiving a request from a mobile device to inspect the property;
- establishing an audio-visual remote presence connection with the mobile device, wherein:
- video of at least a portion of the property is portrayed on the mobile device in real time,
- a digital image of an object is projected onto the video of the least portion of the property, wherein the object is not located at the property,
- a party associated with the property is portrayed on the mobile device in real time, and
- the party is not located at the property;
- transmitting an authentication token via the audio-visual remote presence connection to a lockbox at the property, wherein the authentication token enables physical access to a secured area of the property;
- causing a plurality of purchase information to be transmitted to at least the mobile device;
- receiving a plurality of requests for additional information;
- generating a response to at least one of the plurality of requests for additional information;
- and
- causing the response to be transmitted to the mobile device.
Dependencies are inferred from the claim text.