Task handling in a multisystem environment

#The present disclosure relates to task handling and data management, and more specifically, to organizing data across different formats.

#An organization, for example a commercial company, may generate large amounts of data during normal functioning of the organization. Maintaining the quality and accuracy of this data may be important. A particular focus may be data which is essential for the functioning of the organization. In a company this may include, for example, data about customers, suppliers, partners, products, materials, accounts, and employees and their records. Such data is termed master data and may be high value, core information which is needed across different business processes, across organizational units, and between operational systems and decision support systems of the company. In some organizations, the multiplicity of systems being used may result in data records in a multiple, different formats and structures.

#Embodiments of the present disclosure may be directed toward a computer-implemented method where a task pattern is identified in a completed task. The completed task may be in a task handling system. The identified task pattern may comprise a first data set, the first data set selected from a group consisting of task data and task metadata and an action taken in the task handling system to complete the completed task. The identified task pattern can then be compared with task patters of a patterns database and the system can determine the identified task pattern matches an existing task pattern in the patterns database. The patterns database may have a plurality of task patterns and actions associated with each task pattern. In response to the determining, the task pattern count of the existing task pattern can be incremented, and it may be determined that a task pattern count threshold for the existing task pattern in the patterns database has been exceeded. Active tasks in an active task list can then be searched and active tasks that match the existing task pattern can be identified. To each of these identified matched active tasks, the action for the existing task pattern can be applied. Each of the matched active tasks can then be closed.

#The drawings included in the present application are incorporated into, and form part of, the specification. They illustrate embodiments of the present disclosure and, along with the description, serve to explain the principles of the disclosure. The drawings are only illustrative of certain embodiments and do not limit the disclosure.

#FIG. 1 depicts a block diagram of a master data management (MDM) system, according to embodiments.

#FIG. 2 depicts a flow chart illustrating the operation of an MDM system, according to embodiments.

#While the invention is amenable to various modifications and alternative forms, specifics thereof have been shown by way of example in the drawings and will be described in detail. It should be understood, however, that the intention is not to limit the invention to the particular embodiments described. On the contrary, the intention is to cover all modifications, equivalents, and alternatives falling within the spirit and scope of the invention.

#Aspects of the present disclosure relate to task handling, more particular aspects relate to data management in a multisystem environment. While the present disclosure is not necessarily limited to such applications, various aspects of the disclosure may be appreciated through a discussion of various examples using this context.

#Many organizations may generate large amounts of data that needs to be saved and accessed throughout the course of business. This data may be created and saved in a variety of formats, based on, for example, a client's needs or a branch of the organization's structure or function. However, this data, despite the diversity of formats or systems to which it belongs, may need to be accessed and utilized across functional units. To attempt to reconcile such differences and to allow coherent and consistent handling of an organization's master data, the concept of master data management, MDM, has developed. An MDM system may be a computing product comprising a set of data governance processes, tools, policies, and rules which provide this coherent and consistent data handling inherent in master data management.