Performing an analysis of information to identify a source of an error related to a device

A non-transitory computer-readable medium storing instructions, the instructions comprising:

• one or more instructions that, when executed by one or more processors, cause the one or more processors to:
• establish a connection to multiple customer devices using a protocol to obtain a customer premises-wide view of wireless communications or operations of the multiple customer devices,
• the wireless communications being via a channel of a radio frequency,
• the protocol including a Universal Plug and Play (UPnP) protocol or an Open Mobile Alliance device management (OMA DM) protocol;
• receive, from the multiple customer devices, information related to the wireless communications or the operations of the multiple customer devices based on establishing the connection,
• the information having been recorded by the multiple customer devices during the wireless communications or the operations of the multiple customer devices rather than by a tester device or another device external to the multiple customer devices;
• perform an analysis of the information to determine whether metrics related to the wireless communications or the operations of the multiple customer devices satisfy corresponding thresholds based on receiving the information;
• provide a set of instructions to the multiple customer devices to cause the multiple customer devices to use a different channel to communicate based on determining whether the metrics related to the wireless communications or the operations of the multiple customer devices satisfy the corresponding thresholds;
• perform a throughput test of the multiple customer devices based on providing the set of instructions to the multiple customer devices,
• the throughput test testing the wireless communications or the operations of the multiple customer devices;
• receive additional information related to the wireless communications or the operations of the multiple customer devices from the multiple customer devices based on performing the throughput test;
• perform a comparison of the information and the additional information to determine whether the wireless communications or the operations of the multiple customer devices improved when using the different channel based on receiving the additional information;
• and
• provide another set of instructions to the multiple customer devices to cause the multiple customer devices to use the channel or the different channel based on determining whether the wireless communications or the operations of the multiple customer devices improved when using the different channel.

A method, comprising:

• establishing, by a tester device, a connection to multiple customer devices using a protocol to obtain a customer premises-wide view of wireless communications or operations of the multiple customer devices,
• the protocol including a Universal Plug and Play (UPnP) protocol or an Open Mobile Alliance device management (OMA DM) protocol,
• the protocol permitting direct communication between the tester device and the multiple customer devices,
• the multiple customer devices communicating via a channel of a radio frequency;
• receiving, by the tester device, information related to the wireless communications or the operations of the multiple customer devices based on establishing the connection,
• the information being received from the multiple customer devices via use of the protocol,
• the information having been determined by the multiple customer devices rather than by the tester device or another device external to the multiple customer devices;
• performing, by the tester device, an analysis of the information to determine whether metrics related to the wireless communications or the operations of the multiple customer devices satisfy corresponding thresholds based on receiving the information;
• providing, by the tester device, a set of instructions to the multiple customer devices to cause the multiple customer devices to use a different channel to communicate based on determining whether the metrics related to the wireless communications or the operations of the multiple customer devices satisfy the corresponding thresholds;
• performing, by the tester device, a throughput test, or another test, of the multiple customer devices based on providing the set of instructions to the multiple customer devices;
• receiving, by the tester device, additional information related to the wireless communications or the operations of the multiple customer devices from the multiple customer devices based on performing the throughput test;
• performing, by the tester device, a comparison of the information and the additional information to determine whether the wireless communications or the operations of the multiple customer devices improved when using the different channel based on receiving the additional information;
• and
• providing, by the tester device, another set of instructions to the multiple customer devices to cause the multiple customer devices to use the channel or the different channel based on determining whether the wireless communications or the operations of the multiple customer devices improved when using the different channel.