Location-based call initiation
AssigneeGenesys Telecommunications Laboratories, Inc.
InventorsLaurent Le Gouez, Stéphane Blécon
Life of this patent
Estimating the term…
Abstract
An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
Claims20
An apparatus for location-based communication, comprising:
- a processor;
- and a memory, the memory storing instructions that when executed by the processor, cause the processor to:
- schedule a communication for a desired time between a contact center and a communication device associated with a user;
- prompt the user to configure geographic data including a path and direction of movement for the communication device;
- in response to determining that a current time is approaching the desired time, track a position of the communication device;
- and
- initiate the communication, by the contact center, in response to determining that the desired time has lapsed and that the position of the communication device is within the configured path and direction of movement.
A method for location-based communication, the method comprising:
- scheduling, by a computing device having a processor and associated with a contact center, a communication for a desired time between the contact center and a communication device associated with a user;
- prompting the user to configure geographic data including a path and direction of movement for the communication device;
- in response to determining that a current time is approaching the desired time, tracking, by the computing device, a position of the communication device;
- and
- initiating, by the computing device, the communication in response to determining that the desired time has lapsed and that the position of the communication device is within the configured path and direction of movement.
Dependencies are inferred from the claim text.