Toll-free telecommunications management platform
AssigneeSomons, Inc.
InventorsSriram Sharma, William Carter, Michael Kimmel
Life of this patent
Estimating the term…
Abstract
Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input.
Claims20
A method of pre-populating a call routing template based on natural language inputs comprising:
- associating a natural language element with a telecommunications routing code, the telecommunications routing code associated with decision tree logic associating routing of incoming calls to a toll-free telecommunications number;
- storing the association;
- receiving a natural language input from a user, wherein the natural language input includes the natural language element;
- selecting the telecommunications routing code based at least in part on the stored association;
- populating the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree;
- storing the populated call routing decision tree as a call routing template that may be identified and presented to a user interface based at least in part on the natural language input.
A system for creating a call routing decision tree, the system comprising:
- a user device of a user configured to:
- receive a natural language input from a user;
- select a stored call routing template, wherein the selection is based at least in part on a stored association of the call routing template and a natural language element that is included in the natural language input;
- present the stored call routing template to the user within a graphic user interface;
- receive a command from the user, through the graphic user interface, to associate the selected call routing template with a toll-free telecommunications number indicated by the user;
- and
- store the association between the call routing template and the toll-free telecommunications number.
A user device for presenting data to a user in real time regarding changes in metadata associated with a toll-free telecommunications number, the user device configured to:
- receive an indication of a change in status of a toll-free communications number, wherein the telecommunications number is associated with a responsible organization that processes toll-free telecommunications;
- update a metadatum associated with the toll-free communications number based at least in part on the change in status;
- store the metadatum;
- receive a status request from a user relating to the responsible organization;
- present the user with a graphic representation of the telecommunications number's status.
A method of toll-free telecommunications data visualization comprising:
- presenting a data visualization dashboard to a mobile application on a client device, wherein the presentation includes a selectable listing of toll-free telecommunications data parameters;
- receiving a selection from the client device of the toll-free telecommunications data parameters to analyze and at least one type of data analysis to perform;
- retrieving, in substantially real time, data relating to the selected toll-free telecommunications data parameters;
- analyzing the data according to the at least one type of data analysis;
- and
- presenting to the mobile application a summary of an analytic result.
Dependencies are inferred from the claim text.