Disaster relief event call flagging

A computer program product for temporarily suspending customer contact associated with disaster relief events, the computer program product embodied on a non-transitory computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising:

• a computer readable program code configured to receive information regarding a disaster relief event;
• a computer readable program code configured to create a disaster relief event file associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event file comprises one or more parameters associated with the disaster relief event, wherein at least one customer has a first and a second account maintained by the entity, and wherein the disaster relief event is only associated with a first account associated with the at least one customer;
• a computer readable program code configured to automatically suspend contact to one or more customers based at least partially in response to a telephone number of the one or more customer being excluded from a temporary dialer file, wherein automatically suspending contact comprises:
• determining to not contact the at least one customer using the telephone number associated with the customer based at least partially on determining a reason for contacting the at least one customer is associated with the first account;
• and
• determining to contact the at least one customer using the telephone number associated with the customer based at least partially on determining the reason for contacting the customer is associated with the second account;
• and
• a computer readable program code configured to create the temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the temporary dialer file is based at least partially on the one or more parameters of the disaster relief event, and wherein creating the temporary dialer file comprises:
• determining to exclude the telephone number associated with the at least one customer, from the temporary dialer file at least partially in response to determining that the reason for contacting the customer is associated with the first account which is associated with the disaster relief event;
• determining to include the telephone number associated with the at least one customer in the temporary dialer file at least partially in response to determining the telephone number is associated with the second account that is not related to the disaster relief event.