US 9,807,042 B2Granted

Enhanced real-time messaging

AssigneeSybase, Inc.

InventorsRussell Green, Stephen Kwan, Joseph Hardy Lipscomb, Michael Daragh O'Sullivan

Life of this patent

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Abstract

A system includes a gateway that is configured to receive a message from a source for transmission to a destination and multiple communication channels on which to transmit the message to the destination, where the communication channels include different types of communication channels. The system includes a decision engine that is operably coupled to the gateway and the communication channels. The decision engine is configured to select a first communication channel from the communication channels to route the message for transmission to the destination. The decision engine is configured to select a second communication channel from the communication channels to route the message for transmission to the destination in response to a period of time expiring without receiving an acknowledgement from the destination via the first communication channel, where the second communication channel is a different type of communication channel than the first communication channel.

Claims17

Dependent claims

A computer-implemented system for message processing, the system comprising:

an intermediary that is interposed between a source and a destination, wherein the source comprises a first computing device and the destination comprises a second computing device, wherein the intermediary comprises:
a gateway that is configured to receive a message from the source, wherein the message comprises a source address, a destination address, and a body and the message comprises one of a short message service (SMS) message, a multimedia messaging service (MMS) message, an instant message (IM) message, or an E-Mail message;
a plurality of communication channels;
and
a decision engine, that is operably coupled to the gateway and the plurality of communication channels, wherein the decision engine is configured to:
perform a lookup operation against at least one repository using at least the destination address and one or more pre-defined rules, wherein the one or more pre-defined include rules relating to one or more of communication channel preferences and a communication channel active status,
identify a first communication channel and a second communication channel from the plurality of communication channels using at least an outcome of the lookup operation including the one or more pre-defined rules,
route aspects of the message towards the destination using the first communication channel using at least the outcome of the lookup operation including the one or more pre-defined rules, and
selectively route aspects of the message towards the destination using the second communication channel using at least the outcome of the lookup operation including the one or more pre-defined rules.

6 more elements

A computer-implemented method for executing instructions stored on a non-transitory computer-readable storage medium, the method comprising:

receiving, at an intermediary disposed between a source and a destination, a message from the source for transmission to the destination, the message comprising a source address, a destination address, and a body, wherein the source comprises a first computing device and the destination comprises a second computing device and the message comprises one of a short message service (SMS) message, a multimedia messaging service (MMS) message, an instant message (IM) message, or an E-Mail message;
performing a lookup operation against at least one repository using at least the destination address and one or more pre-defined rules, wherein the one or more pre-defined include rules relating to one or more of communication channel preferences and a communication channel active status;
identifying a first communication channel and a second communication channel from a plurality of communication channels using at least an outcome of the lookup operation including the one or more pre-defined rules;
routing aspects of the message towards the destination using the first communication channel using at least the outcome of the lookup operation including the one or more pre-defined rules;
and
selectively routing aspects of the message towards the destination using the second communication channel using at least the outcome of the lookup operation including the one or more pre-defined rules.

3 more elements

A computer program product for message processing, the computer program product being tangibly embodied on a non-transitory computer-readable storage medium and comprising instructions that, when executed by at least one computing device, are configured to cause the at least one computing device to:

receive, at an intermediary disposed between a source and a destination, a message from the source for transmission to the destination, the message comprising a source address, a destination address, and a body, wherein the source comprises a first computing device and the destination comprises a second computing device and the message comprises one of a short message service (SMS) message, a multimedia messaging service (MMS) message, an instant message (IM) message, or an E-Mail message;
perform a lookup operation against at least one repository using at least the destination address and one or more pre-defined rules, wherein the one or more pre-defined include rules relating to one or more of communication channel preferences and a communication channel active status;
identify a first communication channel and a second communication channel from a plurality of communication channels using at least an outcome of the lookup operation including the one or more pre-defined rules;
route aspects of the message towards the destination using the first communication channel using at least the outcome of the lookup operation including the one or more pre-defined rules;
and
selectively route aspects of the message towards the destination using the second communication channel using at least the outcome of the lookup operation including the one or more pre-defined rules.

3 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/242,013Filed 19 Aug 2016 · continuation
Priority: 2 Sep 2014
Published: US 2016/0066246 A18 Dec 2016
Granted: 31 Oct 2017
Term ends: Not estimatedThe source records don’t support an estimate.

Classification13 codes

H04W 12/06
Security arrangements; Authentication; Protecting privacy or anonymity: authentication
H04L 45/22
Routing or path finding of packets in data switching networks: alternate routing
H04L 45/3065
Route determination based on the nature of the carried application: for real time traffic
H04L 51/046
Real-time or near real-time messaging, e.g. instant messaging [IM]: interoperability with other network applications or services

Family

Application14/475,152Parent of this continuation · filed 2 Sep 2014
US 2016/0359780 A1Pre-grant publication · published 8 Dec 2016
US 9,462,532 B2Parent of this continuation
US 2016/0066246 A1Published application
US 9,807,042 B2This patent

From the US filing history. Foreign family members aren’t listed.