System and method for providing a user messaging service for use with a cloud platform environment

A method for providing a user messaging service for use with a cloud computing environment, comprising:

• providing, at a computer, a cloud environment that supports provisioning of applications as services within the cloud environment, including providing, for each service type of a plurality of service types, a service definition package that is used by the cloud environment to provide the service type;
• providing a user messaging server, including a user messaging service, that
• orchestrates message flow between applications and users, including
• routing messages associated with the applications, using channels to messaging gateways, and
• providing a user communication preferences component that enables, for each particular user, a configuration of preferences that specify a selected channel to which each particular message should be delivered;
• receiving, at a notifier component, information describing notifiable events that occur within the cloud environment during at least one of the provisioning or management of an application as an instance of a service type within the cloud environment;
• and
• communicating the information describing notifiable events to the user messaging service at the user messaging server;
• wherein the user messaging service is configured, according to the user communication preferences component, to communicate to particular users, in response to receiving the information describing notifiable events from the notifier component, notifications describing the notifiable events, via one or more of the channels according to the preferences associated with the particular users.

A non-transitory computer readable storage medium, including instructions stored thereon which when read and executed by one or more computers cause the one or more computers to perform the steps comprising:

• providing, at a computer, a cloud environment that supports provisioning of applications as services within the cloud environment, including providing, for each service type of a plurality of service types, a service definition package that is used by the cloud environment to provide the service type;
• providing a user messaging server, including a user messaging service, that
• orchestrates message flow between applications and users, including
• routing messages associated with the applications, using channels to messaging gateways, and
• providing a user communication preferences component that enables, for each particular user, a configuration of preferences that specify a selected channel to which each particular message should be delivered;
• receiving, at a notifier component, information describing notifiable events that occur within the cloud environment during at least one of the provisioning or management of an application as an instance of a service type within the cloud environment;
• and
• communicating the information describing notifiable events to the user messaging service at the user messaging server;
• wherein the user messaging service is configured, according to the user communication preferences component, to communicate to particular users, in response to receiving the information describing notifiable events from the notifier component, notifications describing the notifiable events, via one or more of the channels according to the preferences associated with the particular users.