Network service incident prediction

A non-transitory computer-readable medium storing instructions, the instructions comprising:

• one or more instructions that, when executed by one or more processors, cause the one or more processors to:
• obtain first information related to network devices of a network,
• obtain second information related to the network devices and to one or more historic network service incidents associated with the network devices,
• the second information being different than the first information, and
• the one or more historic network service incidents being related to network services provided in association with the network devices;
• structure the first information and the second information to generate structured first information and structured second information;
• normalize the structured first information and the structured second information to generate normalized first information and normalized second information;
• perform an analysis of the normalized first information and the normalized second information;
• predict a business impact, related to a future network service incident, based on performing the analysis of the normalized first information and the normalized second information;
• generate a remediation plan, based on the business impact and related to the network devices, to reduce a cost related to the future network service incident;
• and
• provide information related to at least one of:
• the remediation plan, or
• the business impact.

A method, comprising:

• obtaining, by a device, first information related to network devices of a network,
• obtaining, by the device, second information related to at least one of:
• the network devices, or
• one or more historic network service incidents associated with the network devices,
• the second information being different than the first information, and
• the one or more historic network service incidents being related to network services provided in association with the network devices;
• structuring, by the device, the first information and the second information to generate structured first information and structured second information;
• normalizing, by the device, the structured first information and the structured second information to generate normalized first information and normalized second information;
• performing, by the device, an analysis of the normalized first information and the normalized second information;
• training, by the device, a predictive model based on the analysis of the normalized first information and the normalized second information,
• the predictive model predicting a probability of a future network service incident based on the normalized first information and the normalized second information;
• and
• causing third information, related to the network devices, to be monitored based on the predictive model.