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AssigneeEliza Corporation
InventorsLisa Lavoie, Lucas Merrow, Alexandra Drane, Frank Rizzo, Ivy Krull
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Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.
A method of producing spoken voice prompts for telephony-based informational interaction, the method comprising:
A system for directing optimized voice prompts to a telephone during the course of an outbound telephone call, the system comprising:
Dependencies are inferred from the claim text.