System and method of site outage management

A computer-implemented method comprising:

• detecting, by a system having a memory and at least one processor, an indication of a service outage of an online service, the service outage disabling the online service from receiving a bid for an item listing on the online service, the item listing having a seller and a listing end time and being for a particular product or service;
• determining, by the system, timing information for the service outage;
• identifying, by the system, the item listing based on the listing end time and the timing information for the service outage;
• identifying, by the system, a potential bidder of the item listing based on a behavior profile of the potential bidder indicating interest in the item listing the behavior profile including information related to one or more potential-bidder actions selected from a group of potential-bidder actions consisting of:
• the potential bidder having already submitted a bid for the item listing;
• the potential bidder having already submitted a bid for a different item listing for another product or service similar to the particular product or service of the item listing;
• the potential bidder having already indicated an interest in the item listing;
• and the potential bidder having already indicated interest in a different item listing for another product or service similar to the particular product or service of the item listing;
• and
• performing, by the system, an outage management action based on identifying the item listing and based on identifying of the potential bidder, the outage management action comprising automatically extending an end time of the listing and automatically transmitting an extension notification of the listing end time to the potential bidder, the extension notification indicating that the end time of the item listing has been extended.

One or more non-transitory machine-readable storage media storing a set of instructions that, in response to being executed by at least one processor, cause a system to perform operations comprising:

• detecting a service outage of an online service, the service outage disabling the online service from receiving a bid for an item listing on the online service, the item listing having a seller and a listing end time and being for a particular product or service;
• determining timing information for the service outage;
• identifying the item listing based on the listing end time and the timing information for the service outage;
• identifying a potential bidder of the item listing based on a behavior profile of the potential bidder indicating interest in the item listing, the behavior profile including information related to one or more potential-bidder actions selected from a group of potential-bidder actions consisting of:
• the potential bidder having already submitted a bid for the item listing;
• the potential bidder having already submitted a bid for a different item listing for another product or service similar to the particular product or service of the item listing;
• the potential bidder having already indicated an interest in the item listing;
• and the potential bidder having already indicated interest in a different item listing for another product or service similar to the particular product or service of the item listing;
• and
• performing an outage management action based on identifying the item listing and based on identifying the potential bidder, the outage management action comprising automatically extending an end time of the item listing and automatically transmitting an extension notification of the listing end time to the potential bidder, the extension notification indicating that the end time of the item listing has been extended.