Assisted self-service transaction device

A system, comprising:

• a plurality of video agent terminals having a plurality of functionalities, each video agent terminal of the plurality of video agent terminals including:
• at least a first processor;
• and
• at least a first memory storing computer-readable instructions that, when executed by the at least a first processor, cause at least one video agent terminal of the plurality of video agent terminals to:
• determine whether a wait time for connecting to the at least one video agent terminal of the plurality of video agent terminals exceeds a predetermined threshold time;
• responsive to determining that the wait time does not exceed the predetermined threshold time, transmit a message to a plurality of self-service video transaction devices indicating that the at least one video agent terminal of the plurality of video agent terminals is currently available to service the plurality of self-service video transaction devices;
• and
• the plurality of self-service video transaction devices, each self-service video transaction device including:
• at least a second processor;
• and
• at least a second memory storing computer-readable instructions that, when executed by the at least a second processor, cause at least one self-service video transaction device to:
• receive, from the at least one video agent terminal, the message indicating that the at least one video agent terminal of the plurality of video agent terminals is currently available to service the plurality of self-service video transaction devices;
• responsive to receiving the message indicating that the at least one video agent terminal of the plurality of video agent terminals is currently available, determine at least a first type of assistance from a plurality of types of assistance of the plurality of video agent terminals, the plurality of types of assistance including:
• an on-site assistance, video assistance, audio assistance, and automated self-service assistance, that is available from the at least one self-service video transaction device, each type of assistance being associated with a mode of operation of the at least one self-service video transaction device providing different functionality of the at least one self-service video transaction device;
• determine at least a second type of assistance that is currently unavailable;
• based on the determined at least the first type of assistance that is available and at least the second type of assistance that is unavailable, provide functionalities associated with the at least the first type of assistance that is available and disable functionalities associated with the at least the second type of assistance that is unavailable;
• and
• generate an image on a display device of the at least one self-service video transaction device indicating the functionalities associated with the at least the first type of assistance that is currently available from the at least one self-service video transaction device.