Integrated production support
AssigneeBank of America Corporation
InventorsHudson Philip Hoen, IV, Jason N. Alexandrian
Life of this patent
Estimating the term…
Abstract
Embodiments for integrating production support features are included in systems for receiving modules from a client application associated with an operator device. The embodiments include selecting at least one client module from the received modules, identifying a trace objective for the at least one client module, selecting a data collection level based on the trace objective, and collecting, by a processor, data associated with the at least one client module in response to the selected data collection level. The systems are combinable with additional production support features including event monitoring.
Claims21
A computer program product for integrating production support, the computer program product comprising:
- a non-transitory computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising:
- computer readable program code configured to receive a plurality of client modules from a client application associated with an operator device;
- computer readable program code configured to initiate recording of events occurring on the client application, wherein the events comprise one or more of:
- opening windows, requesting data, logging events, updating procedures, opening tools, and archiving;
- computer readable program code configured to receive event data associated with the recorded events from the client application;
- computer readable program code configured to modify the event data based on display parameters associated with a display of a user device associated with a user;
- computer readable program code configured to provide the modified event data to the display of the user device in real time;
- computer readable program code configured to alter a workload for the client application;
- computer readable program code configured to receive an indication of a failure of the client application from the user via the user device;
- computer readable program code configured to identify a first client module of the plurality of client modules, wherein the first client module is associated with the failure of the client application;
- computer readable program code configured to identify a trace objective for the first client module, wherein the trace objective includes a reason for tracing the first client module;
- computer readable program code configured to determine a data collection level based on the trace objective, wherein the data collection level indicates a type and an amount of data needed to allow the user to test or correct the client module;
- computer readable program code configured to collect first client module data of the type and the amount of data indicated by the determined data collection level;
- and
- computer readable program code configured to provide the collected first client module data to the display of the user device.
A computer-implemented method for integrating production support, the method comprising:
- receiving a plurality of client modules from a client application associated with an operator device;
- initiating recording of events occurring on the client application, wherein the events comprise one or more of:
- opening windows, requesting data, logging events, updating procedures, opening tools, and archiving;
- receiving event data associated with the recorded events from the client application;
- modifying the event data based on display parameters associated with a display of a user device associated with a user;
- providing the modified event data to the display of the user device in real time;
- altering a workload for the client application;
- receiving an indication of a failure of the client application from the user via the user device;
- identifying a first client module of the plurality of client modules, wherein the first client module is associated with the failure of the client application;
- identifying a trace objective for the first client module, wherein the trace objective includes a reason for tracing the first client module;
- determining a data collection level based on the trace objective, wherein the data collection level indicates a type and an amount of data needed to allow the user to test or correct the client module;
- collecting first client module data of the type and the amount of data indicated by the determined data collection level;
- and
- providing the collected first client module data to the display of the user device.
Dependencies are inferred from the claim text.