Integrated production support

A system for integrating production support, the system comprising:

• a computer apparatus including a processor and a memory;
• and
• a production support software module stored in the memory, comprising executable instructions that when executed by the processor cause the processor to:
• receive a plurality of client modules from a client application associated with an operator device in communication with the system;
• initiate recording of events occurring on the client application, wherein the events comprise one or more of:
• opening windows, requesting data, logging events, updating procedures, opening tools, and archiving;
• receive event data associated with the recorded events from the client application;
• modify the event data based on display parameters associated with a display of a user device associated with a user;
• provide the modified event data to the display of the user device in real time;
• alter a workload for the client application;
• receive an indication of a failure of the client application from the user via the user device;
• identify a first client module of the plurality of client modules, wherein the first client module is associated with the failure of the client application;
• identify a trace objective for the first client module, wherein the trace objective includes a reason for tracing the first client module;
• determine a data collection level based on the trace objective, wherein the data collection level indicates a type and an amount of data needed to allow the user to test or correct the client module;
• collect first client module data of the type and the amount of data indicated by the determined data collection level;
• and
• provide the collected first client module data to the display of the user device.