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US 9,794,612 B1Granted
Method and system for communicating customer service requests
AssigneeThe DIRECTV Group, Inc.
InventorsThai Lam, Daryl G. Messenger
Life of this patent
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Abstract
A communication system and method of operating the same includes a conditional access module and a customer service module customer service request signal. A handler receives the customer service request signal. The handler determines a communication path to the conditional access module through a connection pool and assigns the communication path for the customer service request signal. The handler communicates the request through the communication path and returns the path to the connection pool when communicating is complete.
Claims22
A method comprising:
- communicating a customer service request signal to a handler at a service provider in response to a user request;
- determining a communication path from the handler to a conditional access module of the service provider from a connection pool, said connection pool comprising a finite plurality of communication paths for communicating customer service request signals therethrough;
- assigning the communication path for the customer service request signal at the handler;
- communicating the customer service request signal through the communication path from the handler to the conditional access module of the service provider;
- and
- when communicating the customer service request signal is complete, returning the communication path, by the handler, to the connection pool;
- and
- reallocating the communication path to another customer service request.
5 more elements
A communication system comprising:
- a conditional access module of a service provider;
- a customer service module of the service provider generating a customer service request signal in response to a user request;
- and
- a handler of the service provider that receives the customer service request signal, said handler determines a communication path to the conditional access module through a connection pool, said connection pool comprising a finite plurality of communication paths for communicating customer service request signals therethrough, assigns the communication path for the customer service request signal and communicates the customer service request signal through the communication path to the conditional access module, said handler returns the communication path to the connection pool when communicating is complete and reallocates the communication path to another customer request.
1 more element
Dependencies are inferred from the claim text.