US 9,794,409 B2Granted

Adaptive system with call center and trusted network

AssigneeGreatCall, Inc.

InventorsAaron Amerling, Scott Brenton, Chris Gutierrez, Kotaro Matsuo

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Abstract

According to one aspect, a computer system comprises a processor, memory, and an interface to an electronic communication network. The memory holds instructions that when executed by the processor cause the computer system to maintain in electronic storage personal profiles of a number of clients of a service. At least one of the personal profiles includes identification of one or more entities authorized by the respective client to receive information about the client. The instructions further cause the system to produce a log associated with the client including information about the client. The information included in the log is filtered so that not all available information about the client is included in the log. The log is further made accessible via the electronic communication network to at least some of the one or more entities authorized by the client to receive information about the client.

Claims15

Dependent claims

A computer system, comprising:

a processor;
memory;
and
an interface to an electronic communication network;
wherein the memory holds instructions that when executed by the processor cause the computer system to:
maintain in electronic storage personal profiles of a number of clients of a service, wherein at least one of the personal profiles includes identification of one or more entities authorized by the respective client to receive information about the client, wherein at least some of the entities authorized by particular clients to receive information about the particular clients are members of trusted networks of the particular clients, the trusted network members having been previously authorized to act on behalf of the respective clients;
produce a log associated with the client including information about the client, wherein the information included in the log is filtered so that not all available information about the client is included in the log;
and
make the log accessible via the electronic communication network to at least some of the one or more entities authorized by the client to receive information about the client.

6 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/194,311Filed 27 Jun 2016 · continuation
Priority: 14 Sep 2012
Published: US 2016/0309028 A120 Oct 2016
Granted: 17 Oct 2017
Term ends: Not estimatedThe source records don’t support an estimate.

Classification13 codes

H04W 4/90
Services specially adapted for wireless communication networks; Facilities therefor: services for handling of emergency or hazardous situations,…
G06Q 10/10
Administration; Management: office automation; Time management
G16H 40/20
ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or…:…
G16H 40/67
For the operation of medical equipment or devices: for remote operation

Family

Application13/617,564Parent of this continuation-in-part · filed 14 Sep 2012
Application13/956,234Parent of this continuation-in-part · filed 31 Jul 2013
US 8,515,020 B1Parent of this continuation-in-part · filed 20 Aug 2013
Application14/486,843Parent of this continuation · filed 15 Sep 2014
US 8,837,685 B2Parent of this continuation-in-part · filed 16 Sep 2014
Application14/803,681Parent of this continuation · filed 20 Jul 2015
US 9,088,653 B2Parent of this continuation · filed 21 Jul 2015
US 2016/0309028 A1Pre-grant publication · published 20 Oct 2016
US 9,380,153 B2Parent of this continuation
Application14/486,843Parent of this continuation-in-part
US 2014/0079192 A1Published application
US 2015/0003594 A1Published application
US 2015/0326710 A1Published application
US 9,794,409 B2This patent

From the US filing history. Foreign family members aren’t listed.