Dynamic modification of automated communication systems
AssigneeAT&T Intellectual Property I, L.P.
InventorsHarry E. Blanchard, Gregory Pulz, Lan Zhang
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Abstract
A dynamically updated script for an interactive communication is generated during an interactive communication. The interactive communication is monitored over a communication network using a computer with a processor and memory for input during the interactive communication. When an input incompatible with an original script for the interactive communication is detected for the interactive communication, a dynamically updated script different from the script is generated in accordance with a type of the incompatible input.
Claims20
A method comprising:
- detecting, by a system including a processor, an input incompatible with an original script for an interactive communication over a communication network, wherein the detecting is performed during the interactive communication;
- generating, by the system and during the interactive communication, a dynamically updated script different from the original script in accordance with a type of the incompatible input;
- and
- providing, by the system and over the communication network, information to a device participating in the interactive communication in accordance with the dynamically updated script,
- wherein at least a portion of a remainder of the interactive communication is conducted in accordance with the dynamically updated script.
A non-transitory machine-readable storage medium, comprising executable instructions that, when executed by a processor of a system, facilitate performance of operations, comprising:
- detecting input incompatible with an original script for an interactive communication over a communication network, wherein the detecting is performed during the interactive communication;
- generating, during the interactive communication, a dynamically updated script different from the original script in accordance with a type of the incompatible input;
- and
- providing, over the communication network, information to a device participating in the interactive communication in accordance with the dynamically updated script,
- wherein at least a portion of a remainder of the interactive communication is conducted in accordance with the dynamically updated script.
A system, comprising:
- a processor;
- and
- a memory device storing instructions which, responsive to being executed by the processor cause the processor to perform operations comprising:
- detecting input incompatible with an original script for an interactive communication over a communication network, wherein the detecting is performed during the interactive communication;
- generating, during the interactive communication, a dynamically updated script different from the original script in accordance with a type of the incompatible input;
- and
- providing, over the communication network, information to a device participating in the interactive communication in accordance with the dynamically updated script,
- wherein at least a portion of a remainder of the interactive communication is conducted in accordance with the dynamically updated script.
Dependencies are inferred from the claim text.